Payment Operations Senior Manager
2 weeks ago
You will be reporting to the Head of Banking Ops and collaborating closely with product, compliance, and the wider Griffin teams to ensure our customers receive outstanding outcomes. We are fervent believers in eradicating unnecessary manual effort. You will be encouraged to automate any process where human intervention does not yield a better result.
As Payments Operations Senior Manager you will:
- Own all first line payment operations and support the second line with assurance.
- Hire and build the payment operations team
- Develop and maintain a high level of performance across all payments operations teams, managing their capacity and ensuring that we have the appropriate people to manage our payments, resolve exception and ensure the ongoing integrity of our finances and services.
- Develop our payment operations capabilities, processes, and standards that underpin the delivery of exceptional services to our customers.
- Develop operational insights to our payments products and processes, to inform our payments strategy.
- Work closely with product and engineering partners on new products and features.
As a leader of our payment operations teams, you will foster creativity to develop more effective methods of serving our customers. Your proactive and inquisitive nature encourages us to make incremental improvements daily, shaping intelligent operations for the future.
You will have most of the following:
- Experience developing operational strategy, implementing new payment products and supporting a superior customer experience.
- Hands-on experience with UK Payment schemes (FPS, BACS or CHAPS).
- Demonstrable experience of solving complex problems at scale, developing timely and scalable solutions.
- Empathy. A strong desire to ensure genuine support for our customers; you will also be an exemplar for the rest of the payment operations team.
- A data-informed approach where MI is developed as a tool to communicate, govern and prioritise, not just tick a box.
We’d be thrilled if you also have experience delivering complex projects or organisational transformation.
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London, United Kingdom Griffin Full timeWhat will you be doing here? You will be reporting to the Head of Banking Ops and collaborating closely with product, compliance, and the wider Griffin teams to ensure our customers receive outstanding outcomes. We are fervent believers in eradicating unnecessary manual effort. You will be encouraged to automate any process where human intervention does...
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