Payment Success Manager
2 weeks ago
Payment Success Account Mngr, B2B Payments
Job ID: 2541686 | Amazon EU SARL (UK Branch)
The B2B Payments team is responsible for creating and operating a worldwide collection of products and services, by enabling seamless business payments throughout Amazon. Our mission is to create the most customer-centric payment products, payment experience and procurement services for business clients that empower any business to engage with Amazon from anywhere and in any way. Building on top of Amazon’s long history of customer focus and innovation, and our drive to think big, B2B Payments is addressing a new set of payment needs of business buyers. The B2B payment product support team strives to proactively identify payment issues that degrade the customer’s experience and hinder their ability to reconcile transactions, offset credits, correct cash application issues, and remit timely payment.
We are looking for candidates that are customer obsessed, provide exceptional customer service, and can dive deep to solve complex, multi-faceted problems. It would involve improving customer experience for all areas of customer interactions and touchpoints with amazon with respect to payments. It involves problem solving and escalation management for individual customers and also at market level.
The Payments Success Manager will tackle a variety of issues that include account reconciliation, invoice discrepancy issues, ERP and procurement system integration, and other issues that prevent timely customer payments. They will work closely with customers to trouble shoot both technical and process problems, guide implementations, and work closely with internal Amazon teams in Payments, Technology, Tax, Customer Service, Finops and Reporting to resolve customer issues.
Analyses customer payment behaviour and identifies anomalies and indicators that may impact a customer’s ability to meet payment terms.
• Synthesize issues to help Product Teams prioritize customer facing problems.
• Manage a team of Junior account managers
• Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience of working with large enterprise accounts/customers in account management, relationship management or sales role
Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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