Payments Operations Officer

2 weeks ago

London, United Kingdom Pay.UK Full time

**Payments Operations Officer, Permanent, Hybrid**

The Payments Operations Officers are responsible to the Senior Payments Operations Managers for ensuring the integrity and reliability of robust and resilient operations, clearing and settlement operations for the Bacs, FPS, ICS and Managed Services.

The Payments Operations Officers will ensure that all incidents are handled in accordance with well-established Pay.UK operations crisis/incident management processes.

**Principal Accountabilities**
- Supports the Payments Operations Managers and Senior Payments Operations Officers with Payments Operations and the 24/7/365 services, as well as the management of incidents.
- Involved in the daily operational activities as detailed in the relevant internal procedural documentation.
- Undertakes rotational activities covering the operational shift rota for both the daily activities and the 'out of hours' on call activities.
- Develops and maintains a detailed knowledge of the end-to-end payment processes (Bacs, FPS, ICS, Managed Services & Reference Data) and in-depth understanding of the clearing and settlement operations.
- Effective point of expertise for stakeholders, including customer, on all operational related matters. This includes answering queries, leading and supporting at times of incidents in respect of operations.
- Involvement in the day to day monitoring of Suppliers performance to ensure payment services are running as intended and customer, and end user, expectations are met. Close engagement with Procurement is required to ensure any supplier performance concerns are accurately captured and addressed.
- Involvement in the end to end monitoring of Customers' performance against agreed service levels, to ensure service level targets are achieved and end user expectations are met, ensuring effective documentation of performance data against agreed SLAs.
- Involvement in the management of Settlement and Cap Management, including the execution of contingency processes where required.
- Involvement in the management of applicable industry services (e.g. EISCD, BUS, etc.)
- Handles all operational incidents, with the supports of the Senior Payments Operations Officers and Payments Operations Managers, including out of hours incidents and issues (out of hours on a rota basis). Ensures post incident activities are actively undertaken.
- Supports in ensuring that crisis management and incident handling procedures are maintained and contingency arrangements in place to accommodate the needs of the Payments Operations team (e.g. fall-back site facilities).
- Supports all activities relating to erroneous payment processes are undertaken effectively and efficiently, identifying improvements where appropriate (e.g. CPR, Manual Recalls etc.)
- Where appropriate, actions customer oriented maintenance (following review management) and ensures appropriate communication is shared with the wider community.
- When relevant, supports the provision of information requirements (e.g. BCOR, S204).
- Contributes to Customer performance reviews, by escalating to the Payments Operations Managers and/or Senior Payments Operations Officers of any performance related issues or concerns.
- Collates and analyses payments data, supplier performance and Participant performance data to produce reports where appropriate. Provides regular and ad-hoc analysis that provides business insight to Senior Management and Payments LT.
- Supports on-boarding / off-boarding business readiness and reference data activities for Bacs, FPS and ICS (& CHAPS ref data only) are led and/or supported by the Payments Operations Team.
- Maintain Customer facing and internal procedural documentation.
- Supports the regular customer committee meetings, through the content and timing of information and reports for supplier meetings and relevant committees.
- Ensures potential risks are identified and escalated to Payments Operations Managers and/or Senior Payments Operations Officers.
- At the request of the Payments Operations Manager and/or Senior Payments Operations Officers provide support / input to projects that are happening within, or impact, the Payments Directorate.
- At the request of the Payments Operations Manager and/or Senior Payments Operations Officers provide support to Pay.UK led initiatives and Championing opportunities.

**Skills & Experience**
- Proven expertise and experience in working in complex and aligned payments operations in a heavily regulated environment according to or exceeding the expectations of regulatory stakeholders.
- Experience working within the financial services / banking industry.
- Methodical and organised and providing excellent co-ordination and communication.
- Good communication skills in all forms (written, verbal and listening), and negotiation skills. Establish trusting relationships to maintain open communication, with the ability to quickly understand stakeholder needs and define and ensure the implem

  • Payment Operations Officer

    4 weeks ago

    London, United Kingdom Kennedy Pearce Consulting Full time

    **Job details**: - Posted 15 November 2023 - Salary £140 - £160 per day + On site - LocationCity of London - Job type Temporary - Discipline Banking Operations - ReferencePB1511_1700041032 - Contact NamePaul Butterfill **Job description**: **Payment Operations Officer** Our client, a Global financial services company who specialise in market leading...

  • Junior Finance Operations Officer

    3 days ago

    London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Junior Finance Operations Officer - 12 Month Contract to join the team. Location: London (Hybrid) Salary: Competitive + Benefits Employment Type: 12 Months Fixed Term Contract About Us: Trust Payments is a global unified payment technology group that was formed in 2019, combining technology and financial...

  • Junior Finance Operations Officer

    2 days ago

    London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Junior Finance Operations Officer - 12 Month Contract to join the team. Location: London (Hybrid) Salary: Competitive + Benefits Employment Type: 12 Months Fixed Term Contract About Us: Trust Payments is a global unified payment technology group that was formed in 2019, combining technology and financial...

  • Senior Payments Operations Officer

    4 weeks ago

    London, United Kingdom Pay.UK Full time

    **Senior Payments Operations Officer - Hybrid (office based 2 days a week)** **Summary** The Senior Payments Operations Officers are responsible to the Senior Payments Operations Managers for ensuring the integrity and reliability of robust and resilient operations, clearing and settlement operations for the Bacs, FPS, ICS and Managed Services. The Senior...

  • Operations & Finance Administrator - Fixed Term Contract (Contract)

    3 days ago

    London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Junior Finance Operations Officer - 12 Month Contract to join the team. Location: London (Hybrid) Employment Type: 12 Months Fixed Term Contract Trust Payments is a global unified payment technology group that was formed in 2019, combining technology and financial services into an omnichannel solution. The...

  • Operations & Finance Administrator - Fixed Term Contract (Contract)

    2 days ago

    London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Junior Finance Operations Officer - 12 Month Contract to join the team. Location: London (Hybrid) Employment Type: 12 Months Fixed Term Contract Trust Payments is a global unified payment technology group that was formed in 2019, combining technology and financial services into an omnichannel solution. The...

  • Strategic Partnership Development Manager, Payments

    1 month ago

    London, United Kingdom Women in Payments Full time

    Minimum qualifications: Experience managing negotiations with Financial Institutions/Fintechs/Payment Providers around enablement of payment services. Experience in providing recommendations and strategy within EMEA region for payment acceptance or e-commerce. Experience managing partnerships including performance management and executive level...

  • Strategic Partnership Development Manager, Payments

    6 hours ago

    London, United Kingdom Women in Payments Full time

    Minimum qualifications: Experience managing negotiations with Financial Institutions/Fintechs/Payment Providers around enablement of payment services. Experience in providing recommendations and strategy within EMEA region for payment acceptance or e-commerce. Experience managing partnerships including performance management and executive level...

  • Payment Officer

    1 week ago

    London, United Kingdom Christian Aid Full time

    **This role is based in our London office. Christian Aid is currently trialing a hybrid working model and you will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days per week.** **About us** Christian Aid exists to create a world where everyone can live a full life, free from poverty....

  • Payments Operations Director

    1 month ago

    London, United Kingdom Gem Partnership Ltd Full time

    **Role**:Payments Operations Director **Salary**:Circa £120,000 - £140,000 + 20% Bonus **Location**:London My client rapidly is a rapidly growing financial services organisation who deliver a range of solutions to corporate clients. To support their ambitious plans, they are recruiting for an experienced Payments Operations Director who can maximise...

  • Payments Operation Administrator

    1 month ago

    London, United Kingdom Senitor Recruitment Full time

    Payments Operations Administrator -Financial/Banking - Payments - Excel - Data - Analytics - London (Hybrid) Have you ever wanted to work for a market leader in global financial services with next generation multi-channel trading software, systems, and liquidity services? Offering cutting edge technologies that have been developed in-house by industry...

  • Compliance Manager, Amazon Payments UK

    4 days ago

    London, United Kingdom Amazon Payments UK Limited Full time

    We are looking for an experienced compliance professional to join the Amazon Payments UK (APUK) team to support compliance operations of the firm. Reporting to APUK’s Senior Compliance Manager, the Compliance Manager will be responsible for supporting regulatory compliance of the payments propositions within the UK. The Compliance Manager will be part of...

  • Senior Auditor

    4 weeks ago

    London, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Business Compliance Manager

    1 month ago

    London, United Kingdom Women in Payments Full time

    About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're...

  • Business Compliance Manager

    9 hours ago

    London, United Kingdom Women in Payments Full time

    About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're...

  • Network and Technology Operations Analyst

    2 weeks ago

    London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Network Operations Centre Analyst to join the team. Salary: Competitive + Shift Allowance Job Type: Hybrid, 24/7 shifts including weekends (any antisocial hours can be worked from home) Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and...

  • Network and Technology Operations Analyst

    8 hours ago

    London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Network Operations Centre Analyst to join the team. Salary: Competitive + Shift Allowance Job Type: Hybrid, 24/7 shifts including weekends (any antisocial hours can be worked from home) Trust Payments is a global unified payment technology group that was formed in 2019 bringing together...

  • Network and Technology Operations Analyst

    8 hours ago

    London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Network Operations Centre Analyst to join the team. Salary: Competitive + Shift Allowance Job Type: Hybrid, 24/7 shifts including weekends (any antisocial hours can be worked from home) Trust Payments is a global unified payment technology group that was formed in 2019 bringing together...

  • Head of Operations Technology

    1 day ago

    London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a** Head of Operations Technology **to join their team. Location: London **Salary**: Competitive + Benefits **About Us**: Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business...

  • Head of Payments Operations

    1 week ago

    London, United Kingdom Hamilton Court FX Full time

    **About us**: Hamilton Court FX is a financial boutique founded in 2011 in London and is now positioned among the fastest-growing companies in the sector. We provide services for companies as well as financial institutions that need to manage their FX exposure. We allow SME’s business to trade globally by eliminating boundaries related to traditional...