Customer Service Advisor
5 months ago
As a Customer Service Representative, you'll be the first point of contact for our customers. You'll handle inquiries, provide information, troubleshoot issues, and ensure a seamless customer experience
**Responsibilities**:
- Provide exceptional customer service to clients via various face to face channels
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist customers with account inquiries, product information, and order status updates
- Analyze customer needs and recommend appropriate financial services or products
- Collaborate with cross-functional teams to ensure customer satisfaction and problem resolution
**Qualifications**:
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Previous experience in a customer service role is preferred
- Knowledge of financial services and products is a plus
- Ability to work independently as well as part of a team
- Detail-oriented with strong organizational skills
**Job Types**: Full-time, Permanent
**Salary**: From £23,606.53 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Birmingham (preferred)
Work Location: In person
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