Overseas Visitors Officer

5 months ago

West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

An exciting opportunity has arisen to join a well-established Overseas Visitors team as an Overseas Visitors Officer.

The NHS (Charges to Overseas Visitors) Regulations 2015 and NHS (Charges to Overseas Visitors) (Amendment) Regulations 2017 place a legal obligation on all NHS Trusts to charge for treatment provided to patients who have been assessed as chargeable Overseas Visitors, and where possible to obtain payment in advance for any treatment which is not deemed to be urgent or immediately necessary.

The successful applicant will be responsible for providing advice and liaising with internal colleagues and external agencies, regarding all matters concerned with identification, assessment and charging of Overseas Visitor patients, in accordance with national legislation and guidelines, as well as local Trust policies and procedures.

**Key responsibilities include**:

- Developing and maintaining a thorough knowledge and understanding of Overseas Visitors charging regulations, Trust policies and procedures. Providing a consistent and knowledgeable contact point for Trust colleagues on all matters related to Overseas Visitors and the applicable regulations and guidanc
- Supporting the Overseas Visitors Manager in maintaining robust processes for identification, assessment and billing of chargeable patients to maximise financial recover
- Conducting interviews with patients/relatives to assess eligibility for NHS care, responding to emotionally heightened situations calmly, sensitively and robustl
- Collating identity and residency documentation, assessing eligibility based on charging regulations and guidance, maintaining detailed records and databases for all case
- Determining the appropriate costs applicable to chargeable treatment, in liaison with finance colleagues, obtaining payment in advance and/or post treatment as appropriate, and pursuing settlement of invoices issued to chargeable patient
- Updating Trust and external systems with information regarding Overseas Visitor status of patients

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

**We have three newly emerging strategic objectives**:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live

The role includes supporting the Overseas Visitors Manager in all Trust processes for the identification, interview and assessment of Overseas Visitors, with a focus on maximising recovery of Trust income associated with patients who are not entitled to NHS care without charge, as well as liaising with clinical staff and managers across the Trust to provide support, guidance and training.

You will need to be educated to A-Level (or equivalent) standard, self-motivated and enthusiastic, with excellent verbal and written communication skills, as well as an eye for accuracy and detail, and a desire to ensure high quality care and services to patients, staff and the public.

You will have experience of working within a team environment, resolving complex issues in emotionally heightened situations, including communicating complex information and advice verbally and in writing, as well as experience of raising and chasing invoices for payment. You will have excellent organisational and administrative skills, with an eye for detail and the ability to communicate clearly, sensitively and robustly.

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