Booking Administrator
6 months ago
Job Advert
**Main Purpose of the Job**:
Booking Administrator will be directly responsible for delivering an excellent customer service to patients, consultants, secretaries, and clinical teams at the Meriden Advanced Imaging Centre, part of the Circle Meriden Hospital.
The post holder will work as part of a team to ensure patient referrals, queries, and appointment bookings are managed effectively.
The post holder along with the bookings team, will create a customer service culture within the centre, employing effective customer care, data quality and call handling.
Key External Relationships:
All external referrers
Consultants and medical secretaries
NHS
Corporate Clients
Patients and the general public
Key Internal Relationships:
Front of House, Radiographers, Radiologists, Nursing, Finance, and Executive teams.
Key Responsibilities:
To work with all clinical and non-clinical staff within the business to provide an efficient and effective patient journey:
Telephone contact
Excellent telephone manners to interact with patients and associates who want to make, change or cancel their appointment.
Deal with enquiries promptly and efficiently and sign post calls to other departments as appropriate.
To provide a highly efficient, easily accessible booking service for our customers.
Administration of appointment bookings
Ensure all referrals and appropriate patient data is recorded onto the patient administration system.
To proactively manage the patient administrative pathway in the delivery of clinical services.
Ensure referral letters requiring vetting are duly completed according to the instructions provided. Working with the Imaging department, ensure patient radiology reports are completed within the 48 hour target.
To proactively contribute towards the daily, weekly & monthly patient activity targets set by the business.
Ensure patient records are maintained and processed in accordance with the terms of the Data Protection Act 2018 as indicated in the company’s Data Protection Policy.
To take part in audit activity providing ad hoc reports as and when directed.
Departmental Interaction
To assist in the provision of an efficient non-clinical service for the radiology department.
Attend and participate in team meetings as needed.
Develop and nurture excellent departmental relationships with the nursing, imaging, front of house, finance and management teams.
Inform and advise senior staff of all matters affecting service delivery (in accordance with policy and established procedures) and patient care.
To work unsupervised at times, in accordance with Company Protocols and Policies
Staff member will be aware of and discharge their responsibilities in the process of preventing and controlling infection in line with the Health and Social Care Act 2008 ( updated 2015)
Person Specification
Essential:
Previous relevant or transferable experience
Excellent interpersonal and customer service skills
Well-developed interpersonal and communication skills
Customer orientated approach
Able to impart information clearly and concisely, both verbally and written
Good organisational and time management skills
Accuracy in administrative tasks with attention to detail and quality
Experience of managing customers concerns and complaints
Ability to work under pressure
Highly motivated and flexible
Calm and professional
Ability to work without direct supervision, determine own/others work priorities.
Desirable:
Knowledge of the Data Protection Act
Knowledge of medical terminology
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