Senior Booking Assistant

2 weeks ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

Temporary Staffing Services (TSS) are currently recruiting a Senior Booking Assistant to join our team at UHCW NHS Trust, to workweekends on fixed term basis up to twelve monthscovering Maternity leave.

Who are we? TSS are responsible for the booking of all internal bank and agency shifts throughout the Trust, including medical, nursing, AHPs, and administrative. To do this, we use a variety of systems and interact closely with clinical groups, ward managers, rota coordinators and managers to ensure maximum fill rates for their vacancies.

Ideally, you will have previous experience of working within a busy office environment, although experience of working within temporary staffing or a recruitment agency would be advantageous.

You will need to have excellent IT skills as you will be required to use a number of systems on a daily basis - full training and support on the systems will be provided.

The service is open 7 days per week and this position will requireworking weekends, Saturday and Sunday 11:30 am to 19:30 pm and 1 day during the week, ideally Monday or Friday. Shift start time for the weekend is negotiable.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Act as booking lead for all bookings across the Trust, ensuring work is undertaken in accordance with agreed Trust guidelines and procedures. This will include liaising with managers and senior colleagues to ensure authorisation for bookings has been requested and approved.

2. Undertake daily tasks by prioritising workload, and escalate any issues to the Temporary Staffing Services Officer/Team Leader.

3. Attend weekly/daily staffing meetings as well as any other ad hoc meetings as and when required.

4. Monitor the concerns, DNA’s and late cancellations reports and review alongside the TSS Team Leader and TSS Deputy Manager in order to ensure these are managed and are in line with trust process.

5. Liaising with external agencies to ensure all mandatory checks have been met as well as ensuring all bookings fall in line with NHSI capped rates.

6. Maintain 247, E-Rostering and in house systems with all information connected to booking processes for bank and agency staff/workers, ensuring systems are maintained in a timely manner.

7. Work alongside the TSS invoice and reporting teams to ensure booking information corresponds with payment information.

8. Assist in project work as directed e.g. obtaining information from various sources, collation and reporting of data, assisting in the production of reports and other documents.

9. To produce and distribute information to the TSS Deputy Manager and TSS Team Leader for NHSI returns as well as other additional reports in a timely manner.

10. Maintain an up to date knowledge of recruitment related employment law.

11. Support with administrative tasks such as processing forms, dealing with pay and invoice queries from managers, employees and agencies.

12. The post holder will be required to provide cross-cover across all areas of the Temporary Staffing Service as required.

For further details of the role please see the attached job description.

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