Application Support Manager

4 weeks ago


Diss, United Kingdom Midwich ltd Full time

Midwich Group is a specialist AV distributor to the trade market, with global operations in the UK and Ireland, EMEA, Asia Pacific and North America. The Group's long-standing relationships with over 500 vendors, including blue-chip organisations, supporta comprehensive product portfolio across major audio-visual categories such as displays, projectors, technical AV, broadcast, professional audio, lighting, and unified communications. The Group operates as the sole or largest in-country distributor for severalof its vendors in their respective product sets.

**_Job Summary_**

Midwich are embarking on an ambitious digital transformation program, which includes the global deployment of the Microsoft D365 ERP solution (Sales/Finance/SCM) as well as a new group wide e-commerce platform (Adobe Commerce).

To be successful you will have a demonstrable experience in the below:

- Expertise in one or more D365 Products - F&O, CRM or SCM.
- A sound understanding of technical IT issues to enable discussions with internal and external technical specialists.
- Extensive experience of analysing user needs and requirements, mapping process and documenting the results to facilitate the support process.
- Supervisory, training and mentoring experience and recruitment experience desirable.
- Experience of supporting ERP systems and an understanding of their architecture.
- Ability to create clear, accurate, and professional technical documentation for systems, integrations, and customisations performed on the system.
- Experience in other technologies such as SQL, PowerBI, Logic Apps, Azure Data Storage, and Power platform.
- Demonstrated experience with Dynamics 365 in the following technical areas:

- Data management Frameworks
- PowerApps, LogicApps, CDS
- Azure services including Azure functions, Azure blob, table storage and Azure Service Bus, Azure API Management
- Role based security design and customisation
- Experience in core build and deployment via Visual Studio Team Services and Life Cycle Services.
- Excellent written and verbal communication skills.

Desirable Additional Skills
- Good working knowledge of Azure features and components in relation to integrations, subscriptions management, VM/VNet management, Azure networking, and Enterprise Application setup/management.
- Basic physical networking knowledge to aid in the network design requirements arising with the integration of systems requiring access to printers and other peripheral networks.

**This role is remote however, regular travel will be required.



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