1st Line Support
3 days ago
Location: Diss
Salary: Up to £32k
I am on the lookout for a First Line Support Engineer to join a manufacturing business based in Suffolk This role will be the start of building a brand new on-site IT support team and they need a 1st Line Support Specialist to tackle user issues head-on.
Key Skills:
- Microsoft
- 1st Line Support
- Minimum 3 years' 1st line support experience on the Microsoft tech stack.
- A proven track record of resolving hardware & software problems.
- Experience in a fast-paced, reactive environment.
- Excellent communication & interpersonal skills.
- Ability to work independently as the sole on-site IT resource (initially, you will be the start of a brand new team).
- A proactive approach & desire to learn new technologies.
- Provide technical support to colleagues for a variety of Microsoft products and services (e.g., Windows OS, Office Suite, Microsoft 365, Azure AD)
- Troubleshoot hardware and software problems related to Microsoft technologies
- Reset passwords, manage user accounts, and configure basic security settings in Microsoft environments
- Diagnose and resolve common user issues related to Microsoft applications
- Escalate complex technical issues to 2nd or 3rd line support
- Manage user desktops and laptops, ensuring optimal performance and security
- Install and configure Microsoft software applications on user devices
- Perform basic hardware troubleshooting and diagnostics
- Assist with user onboarding and offboarding processes
- Maintain accurate documentation of user accounts, software licenses, and IT assets
- Log and track user support tickets using a ticketing system
- Communicate effectively with users to understand their issues and provide clear solutions
- Document troubleshooting steps and resolutions for future reference
- Adhere to established service level agreements (SLAs) for resolving user issues
- Stay up-to-date on Microsoft product updates and security vulnerabilities
- Flexible schedule: Choose your ideal workday (7:30am-3:30pm, 8am-4pm, etc.). Bonus After probation, enjoy 1 day remote work per week.
- Foundational Role: Build the IT support function from the ground up, shaping the team's future.
- Growth Potential: Develop your skills alongside colleagues as our team expands.
Please note this role is not currently accepting applications from candidates residing outside of the UK and does not offer sponsorship.
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