Customer Service Manager

4 weeks ago


Leighton Buzzard, United Kingdom Jackie Wilsher Staff Service Full time

We are actively recruiting for a Customer Service Manager to join a growing company based in Leighton Buzzard. The working hours are Monday to Friday, 09:00 - 17:00.

The job responsibilities include e-commerce administration, customer service and logistics. The goal is to increase efficiency, profitability and customer satisfaction with benefits and opportunities to grow.

**Job Requirements**:

- Managing a customer service team of 5-15 people so that they conduct the following tasks to the highest possible standard.
- Putting in new systems to make the customer service department as efficient as possible.
- Dealing with review companies.
- Responding to all customers quickly and efficiently, politely and professionally.
- Experience with Shopify, eBay and Amazon useful.
- Work as part of a growing team.
- General administrative duties in various areas of the business.

**Skills Required**:

- At least 1-years worth of managerial experience.
- Minimum of three year's experience in office-based customer service.
- Reliable and motivated to fulfil the role and exceed standards.
- Ability to multi-task and balance a varied workload.
- Identify opportunities for continuous improvement in the customer service department.
- Committed to providing excellent customer care on a case-by-case basis with a genuine desire to help.



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