Customer Service Team Lead

3 weeks ago


Leighton Buzzard, United Kingdom The Wood Veneer Hub Full time

**Job description**

We are a young, dynamic online store specialising in wood and wall panel products. We are looking for a keen individual to manage our customer service department based in our Leighton Buzzard, Bedfordshire warehouse.

The job responsibilities include e-commerce (Shopify) administration, customer service and logistics. The goal is to increase efficiency, profitability and customer satisfaction with benefits and opportunities to grow.

**Job Requirements**
- Helping to Manage a customer service team of 5-10 people so that they conduct the following tasks to the highest possible standard.
- Putting in new systems to make the customer service department as efficient as possible.
- Dealing with review companies.
- Responding to all customers quickly and efficiently, politely and professionally.
- Experience with Shopify, eBay and Amazon useful.
- Work as part of a growing team.
- General administrative duties in various areas of the business.
- Minimum of three year's experience in office-based customer service.
- Reliable and motivated to fulfil the role and exceed standards.
- Ability to multi-task and balance a varied workload.
- Identify opportunities for continuous improvement in the customer service department.
- Committed to providing excellent customer care on a case-by-case basis with a genuine desire to help.

**Job Types**: Full-time, Permanent

**Salary**: £28,000

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 year (required)
- customer service management: 1 year (required)

**Salary**: £28,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leighton Buzzard: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service Management: 1 year (required)

Work Location: In person



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