Service Design

1 month ago

Leighton Buzzard, United Kingdom Connells Group HQ Full time

You will lead Service Design and Transition activities for the Connells Organisation, forging relationships with key stakeholders to ensure successful transitions of new/changed services from design to live, and ensuring that Service Design and Transition policiesand procedures are applied and followed as well as helping drive improvements in Service Delivery.
**Key responsibilities and accountabilities**:

- Define, implement & continuously improve processes for Service Design & Transition.
- Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model.
- Manages the quality and implementation of changes to production services, through Release Management methodologies and governance of Change Control.
- Is responsible for the quality of all IT releases into the live environment, managing and controlling the release process of new internally and externally developed software, upgrades and other developments.
- Will monitor, manage and resolve issues; whilst continually striving to improve service, and ensuring that all processes, procedures and deliverables are closely aligned to the Project Management and Software development methodologies, and pro-activelyidentifying opportunities for improvement.
- Working with the Service Delivery teams to pro-actively identify opportunities for improvement.
- Support the development and ongoing refinement of the companies Service Design & Transition processes and procedures.

**Skills and Qualifications**:

- Excellent communication/ relationship building skills
- Excellent written and verbal communication, presentational, influencing and persuading skills
- Must be a self-starter, proactive and highly organised
- Proven ability to achieve results through effective management of service and technical expertise.
- Excellent problem solving and decision making skills
- Strong customer focus
- Ability to work effectively under pressure
- A practical and logical approach to problem management
- Ability to manage conflicting demands and priorities, with a proven track record of managing the change, release and transition aspects of multiple simultaneous new / changed IT services
- Maturity in process design, compliance management and process improvement
- Extensive and demonstrable experience of managing and improving Service Design and Transition processes
- A strong background in Service management roles, with solid understanding of service management frameworks and processes
- High level of ITIL awareness, preferably supported by ITIL certifications, “Service Design”, “Service Transition” and “Service Operations”. ITIL foundation qualification is a minimum requirement
- Understanding of Agile software development and Project Management practices, e.g. Prince 2

**Connells Group**, one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more

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