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Customer Service Liaison
4 months ago
**Date Posted**:
2023-03-09
**Country**:
United Kingdom
**Location**:
BE Aerospace UK Limited, Nissen House, Grovebury Road, Leighton Buzzard, LU7 4TB
**Position Role Type**:
Unspecified
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a **Customer Service Liaison **to join the team in **Leighton Buzzard.**
- We are a flexible working employer and welcome the opportunity to discuss flexibility requirements with our applicants. This role is hybrid._
**Why Work for Us**:
- 25 days annual leave + bank holidays
- Competitive Salary
- Fantastic pension scheme
- Critical illness cover
- Income Protection
- Private Medical Insurance, Employee Assistance Programme, the ability to buy holidays, a cycle to work scheme & other great employee discounts
**Key Responsibilities**:
On-site Customer Service Subject Matter Expert for all AMS product lines, supporting Philippines Customer Service team and acting as liaison for site related activities.
- Develop positive relationships with key internal and external customers and suppliers in order to ensure that customer service targets are achieved.
- Ensure that complaints are resolved promptly to the customer’s satisfaction and handled at the point of customer interface.
- Contribute to the work of the other areas of the Customer Service group to ensure that both functional and process goals are achieved.
- Provide AMS AOG cover and support, as required.
- Support Returns Material Authorisation process for home site location ensuring customer returns are reviewed, processed and resolved in a timely manner through, but not limited to Goods In, Quality, Customer Service and Finance.
- Support Engineering hold process where resolution is with home site location, ensuring all orders are reviewed, processed and resolved in a timely manner through, but not limited to, liaison with Engineering, Supply Chain, Operations and Customer Service.
- Support the sales team, as and where necessary with performance metrics to include OTD, Quote TAT, payment performance.
- Undertake the loading and management of all Kit and NRE orders for home site specific Customers.
- Undertake other sales order administration requirements as and when required.
- Support Business Systems with User Acceptance Testing for changes made to E1
- Support Philippines Customer Services team at as prime focal and interface for escalation queries relating to home site.
- Responsibility and focal for the Sales and Customer support departments 5s and continuous improvement initiatives.
- Ad hoc initiatives as allocated by Customer Service Associate Director
**Key Requirements**:
- Working with PDM team to identify and investigate parts requested by Customers.
- Working with Purchasing and Manufacturing Planners to ensure Customers requirements are met and/or exceeded.
- Working with Sales Managers to further develop Strategic Customer Accounts and resolve any customer queries.
- Working with Customer Services Departments across all sites to support Customer requests.
- Working with Business Systems to assist with E1 or reporting developments.
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
Closing Date: 27/03/2023
**_ Raytheon Technologies is An Equal _**_Opportunity/Affirmative_**_ Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._**
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