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Customer Service Assistant
4 months ago
**Team**:Leisure, Libraries and Countryside
**Job Family**: Providing CBG4
**Salary**:£10.82 per hour
**Hours**:Saturday position 6hrs per week
**Base Location**:Leighton Buzzard Library
**Contract Type**:Permanent
**Closing Date**: 22nd January 2023
**Interview Date**:TBC
**About Us**:
Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.
As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.
This is a great time to join us on our journey.
**More about the role**:
We are looking for an enthusiastic person, able to provide a first class service to customers at Leighton Buzzard Centre. You will deliver a high level of customer service and interact effectively with a wide range of people on a daily basis. The day-to-day duties include: assisting customers to use our self-service terminals, finding books and information for customers, taking part in promotional activities for both children and adults, and dealing with library stock. You will actively promote and encourage the use of the Library and Theatre by meeting and greeting, floor-walking, and other activities. You may also be expected to carry out Front of House responsibilities during Theatre performances including working with bar staff, technical staff, and volunteers, and assisting on Health and Safety matters including potential evacuation of the venue.
You will help to deliver a vibrant, high quality, relevant and sustainable library service by contributing to Library Strategy priorities, engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernisation and transformation of this important service.
Experience of working with the public in front-line customer service, IT skills (GNVQ level 2 or equivalent), and an interest in books, reading, and information are essential. While experience of working in a library would be advantageous, more importantly, you will bring your enthusiasm, great communication skills, and excellent customer service.
Although you will be based at one library, you must be able to work flexibly at other libraries if required. This post has fixed hours working every Saturday 9am - 4pm.
Join us and find your greatness by helping us to deliver better services to the local community.
**What we can offer you**:
As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:
- Generous family friendly policies and practices
- A supportive and inclusive environment that values and celebrates differences
- Staff network and support groups
- Annual leave allowance 24 days + statutory holidays rising to 31 days with length of service.
- Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance: click here
- An Employee Assistance Programme offering support to all employees through workplace changes as well as other work, family and personal issues
- Training and Learning offer - we have access to hundreds of courses and role specific training is also available
- Access to discounts from local and national retailers
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
Our aspiration is to be a truly flexible employer.
**To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack**:Customer Service Assistant**
**Safeguarding**:
