Romanian Speaking Incident Management

6 months ago


NewarkonTrent, United Kingdom The Barcode Warehouse Ltd Full time

_‘The Barcode Warehouse, is the UK’s leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company’s biggest and most significant transformation. Already an incredibly successful company, The Barcode Warehouse is now raising the bar and firmly establishing itself as the leading technology and software solutions provider across many sectors through significant investment in systems, infrastructure, people and a brand new purpose-built Innovation and Customer Experience centre. _
- With a clear vision, significant investment and plans to grow product categories, services, solutions and expand firmly into new markets - there has never been a better time to be a Incident Managment Agent at The Barcode Warehouse._
- The opportunities to get stuck into projects, new initiatives, and make a real impact are endless. Supported by a hands-on, proactive senior leadership team and surrounded by a friendly and helpful culture; the right person could have a long and rewarding career at The Barcode Warehouse._
- If you are highly self-motivated, talented and up for the challenge of growing an already well-established business you’ll be a welcome addition to the team’_

**Job ** **Role**
- Providing 1st line technical support for a range of key clients in both Romanian and English
- Logging all incidents on relevant CRM and software systems
- Diagnosing technical faults and providing over the phone solutions
- Escalating technical queries to 2nd line support
- Providing excellent levels of customer service and support
- Working to Service Level Agreements (SLA) against call handling time, resolution etc
- Monitor group mailboxes, ensuring all inbound queries received a response within SLA
- Collection of feedback from end users via outbound calls, when required

**Skills / Experience**
- Fluent in Romanian and English both written and spoken
- Problem solving and keen attention to detail
- Driven to deliver high levels of Customer Service
- Flexible approach to working hours
- Clear telephone manner
- Good verbal and written communication skills
- Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

**Additional information**:

- 28 days of holiday increasing up to 5 more with each year of the service
- Additional paid day off for your birthday
- Holiday buy/sell scheme (up to 3 days)
- Sick pay - increasing with the length of service
- Hybrid working
- Working hours between 5:30-22:00 - 8.5 h shift with 30 min unpaid lunch
- Working across 5 out of 7 days a week with some weekends work involved (typically one day of the weekend - Saturday or Sunday -1 in 3 weeks)

**Job Types**: Full-time, Fixed term contract

**Salary**: From £22,888.00 per year

**Benefits**:

- Additional leave
- Company events
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Newark-on-Trent NG24 2EG



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