Romanian Speaking Incident Management
6 months ago
_‘The Barcode Warehouse, is the UK’s leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company’s biggest and most significant transformation. Already an incredibly successful company, The Barcode Warehouse is now raising the bar and firmly establishing itself as the leading technology and software solutions provider across many sectors through significant investment in systems, infrastructure, people and a brand new purpose-built Innovation and Customer Experience centre. _
- With a clear vision, significant investment and plans to grow product categories, services, solutions and expand firmly into new markets - there has never been a better time to be a Incident Managment Agent at The Barcode Warehouse._
- The opportunities to get stuck into projects, new initiatives, and make a real impact are endless. Supported by a hands-on, proactive senior leadership team and surrounded by a friendly and helpful culture; the right person could have a long and rewarding career at The Barcode Warehouse._
- If you are highly self-motivated, talented and up for the challenge of growing an already well-established business you’ll be a welcome addition to the team’_
**Job ** **Role**
- Providing 1st line technical support for a range of key clients in both Romanian and English
- Logging all incidents on relevant CRM and software systems
- Diagnosing technical faults and providing over the phone solutions
- Escalating technical queries to 2nd line support
- Providing excellent levels of customer service and support
- Working to Service Level Agreements (SLA) against call handling time, resolution etc
- Monitor group mailboxes, ensuring all inbound queries received a response within SLA
- Collection of feedback from end users via outbound calls, when required
**Skills / Experience**
- Fluent in Romanian and English both written and spoken
- Problem solving and keen attention to detail
- Driven to deliver high levels of Customer Service
- Flexible approach to working hours
- Clear telephone manner
- Good verbal and written communication skills
- Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.
**Additional information**:
- 28 days of holiday increasing up to 5 more with each year of the service
- Additional paid day off for your birthday
- Holiday buy/sell scheme (up to 3 days)
- Sick pay - increasing with the length of service
- Hybrid working
- Working hours between 5:30-22:00 - 8.5 h shift with 30 min unpaid lunch
- Working across 5 out of 7 days a week with some weekends work involved (typically one day of the weekend - Saturday or Sunday -1 in 3 weeks)
**Job Types**: Full-time, Fixed term contract
**Salary**: From £22,888.00 per year
**Benefits**:
- Additional leave
- Company events
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Newark-on-Trent NG24 2EG
-
Romanian Speaking Customer Service Advisor
7 months ago
Newark-on-Trent, United Kingdom Express Recruitment Full timeExpress Recruitment are thrilled to be working alongside a specialist technology provider based in Newark. Due to constant growth, our client is now looking to recruit a Romanian Speaking Customer Service Advisor for their team. If you are looking for a role with career progression, this is the one for you! Our client offers a competitive salary of...
-
Romanian Speaking Customer Service Advisor
7 months ago
Newark-on-Trent, United Kingdom Express Recruitment Full timeExpress Recruitment are thrilled to be working alongside a specialist technology provider based in Newark. Due to constant growth, our client is now looking to recruit a Romanian Speaking Customer Service Advisor for their team. If you are looking for a role with career progression, this is the one for you! Our client offers a competitive salary of...
-
Full Time Spanish Speaking First Line Incident
6 months ago
Newark-on-Trent, United Kingdom The Barcode Warehouse Ltd Full time**We are Disability confident** - ‘The Barcode Warehouse, is the UK’s leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company’s biggest and most significant transformation. Already an incredibly successful company, The Barcode Warehouse is now...
-
Polish Speaking Customer Support
2 months ago
Newark on Trent, United Kingdom CV-Library Full timeWe are recruiting for a Permanent Polish speaking Technical Support agent for a company based in Newark. This role does offer remote working subject to a stable internet connection and suitable work station at home, or you can work in the modern offices here in Newark. If you are based out of the area and unable to do your training in the office we do look...
-
French Speaking Technical Support
2 months ago
Newark on Trent, United Kingdom CV-Library Full timeWe are recruiting for a Permanent French speaking Technical Support agent for a company based in Newark. This role does offer remote working subject to a stable internet connection and suitable work station at home, or you can work in the modern offices here in Newark. If you are based out of the area and unable to do your training in the office we do look...
-
French Speaking Technical Support
1 month ago
Newark on Trent, United Kingdom Reflect Recruitment Group Full timeWe are recruiting for a Permanent French speaking Technical Support agent for a company based in Newark.This role does offer remote working subject to a stable internet connection and suitable work station at home, or you can work in the modern offices here in Newark. If you are based out of the area and unable to do your training in the office we do look...
-
Polish Speaking Customer Support
1 month ago
Newark on Trent, United Kingdom Reflect Recruitment Group Full timeWe are recruiting for a Permanent Polish speaking Technical Support agent for a company based in Newark.This role does offer remote working subject to a stable internet connection and suitable work station at home, or you can work in the modern offices here in Newark. If you are based out of the area and unable to do your training in the office we do look...
-
Spanish Speaking Technical Support Agent
6 months ago
Newark-on-Trent, United Kingdom Future Prospects Full time**Spanish Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £11.00 per hour (To increase following probationary period)** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit...
-
Polish Speaking Technical Support Agent
7 months ago
Newark-on-Trent, United Kingdom Future Prospects Full time**Polish Speaking Technical Support Agent** **Newark, Full Time, Permanent Salary £22,888** We are seeking a **Polish** speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit somebody has a flexible attitude to working, an understanding of technology and a superb...
-
Spanish Speaking Technical Support Agent
6 months ago
Newark-on-Trent, United Kingdom Future Prospects Full time**Spanish Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £11.00 per hour (To increase following probationary period)** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit...
-
Cybersecurity Incident Response Manager
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hamilton Barnes ? Full timeJob DescriptionHamilton Barnes is seeking a Cybersecurity Incident Response Manager to lead our incident response, threat intelligence, and vulnerability management efforts. As a key member of our security team, you will collaborate with cross-functional teams to drive enterprise-wide security initiatives and ensure compliance with industry standards and...
-
Security Incident Response Manager
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hamilton Barnes ? Full timeJob Summary: We are seeking an experienced Cybersecurity Operations Lead to join our team at Hamilton Barnes. As a key member of our security operations center (SOC), you will play a pivotal role in incident response, detection engineering, threat intelligence, and vulnerability management. Your responsibilities will include:Creating and maintaining shift...
-
Incident Oversight Officer
6 months ago
Stoke-on-Trent, United Kingdom Home Office Full time**Details**: **Reference number**: - 350284**Salary**: - £28,000 - £33,600- National pay locations: Manchester, Stoke-on-Trent £28,000 min - £29,400 max. Gatwick pay locations: Horley £29,000 min -£30,450 max. London pay locations: London £32,000 min - £33,600 max**Job grade**: - Executive Officer**Contract type**: - Permanent**Business...
-
Administrator
6 months ago
Newark-on-Trent, United Kingdom Omega Management Group Ltd Full timeWe at Omega Management have an exciting opportunity for an Administrator for our client based in Newark, NG22 The is advertised to start immediately Working Monday to Frdauy, hours to be confirmed **The Role**: - Preparing, organising and storing information - Data Entry - Dealing with queries - Managing dairies and schedules - Updating computer...
-
Service Delivery Manager
2 months ago
Newark on Trent, Nottinghamshire, United Kingdom The Barcode Warehouse Ltd Full timeThe Barcode Warehouse Ltd is seeking an exceptional Service Delivery Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.Key responsibilities include:Managing customer relationships and ensuring service delivery meets or exceeds...
-
Mechanical Contracts Manager
3 weeks ago
Newark on Trent, United Kingdom Synergy Personnel Services Full timeIf you want to work for a company where loyalty is rewarded and there are real long term progression opportunities, then this company will tick the box for you. They truly believe in investing in their workforce and this has resulted in an extremely positive culture and close-knit team. This role: Mechanical Contracts Manager is with a Midlands based...
-
Mechanical Contracts Manager
2 months ago
Newark on Trent, United Kingdom CV-Library Full timeIf you want to work for a company where loyalty is rewarded and there are real long term progression opportunities, then this company will tick the box for you. They truly believe in investing in their workforce and this has resulted in an extremely positive culture and close-knit team. This role: Mechanical Contracts Manager is with a Midlands based...
-
Spanish Speaking Graduate
7 months ago
Stoke-on-Trent, United Kingdom Uniting People Full time**Salary**:up to£25k with 6 monthly reviews **Holidays**:33 days including Bank Holidays **Hours**:Monday - Friday8.30 am - 5.00 pm A fantastic opportunity has arisen for a Spanish Speaking Graduate to join one of the world’s leading manufacturers based in the heart of Stoke-on-Trent. As a Spanish Speaking Graduate, you will play a pivotal role in...
-
German Speaking Graduate
7 months ago
Stoke-on-Trent, United Kingdom Uniting People Full time**Salary**:up to£25k with 6 monthly reviews **Holidays**:33 days including Bank Holidays **Hours**:Monday - Friday8.30 am - 5.00 pm A fantastic opportunity has arisen for a German Speaking Graduate to join one of the world’s leading manufacturers based in the heart of Stoke-on-Trent. As a German Speaking Graduate, you will play a pivotal role in shaping...
-
Sia Door Supervisor
6 months ago
Newark-on-Trent, United Kingdom KBG Security Solutions Full time_**THIS POSITION IS TO WORK FOOTBALL PUBS & NIGHTCLUBS!!!**_ - **Position Overview**:_ As a Door Supervisor, your role is pivotal in upholding a secure and enjoyable atmosphere for the venues we serve. You will be responsible for managing entrance access, validating identification, and ensuring full compliance with all safety and security protocols. Your...