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Referral Administrator, Band 2

4 months ago

Chard, United Kingdom Somerset NHS Foundation Trust Full time

Somerset NHS Foundation Trust is currently recruiting for a Band 2 Administrator within the Talking Therapies - Somerset IAPT Service.

We require a friendly and enthusiastic, skilled individual, with excellent interpersonal skills. The role will be to enter referrals administratively over the telephone with patients, booking appointments with the patients and related data entry. In addition, liaising with team practitioners and local support staff in surgeries and community centres where our clinical interventions are offered.

To work as an integral member of the Talking Therapies Service by providing effective administrative support. To work in accordance with Trust policies and to ensure services are sensitive to patients’ needs.

**Main Contacts**:

- Service Lead for Talking Therapies
- Talking Therapies Team Leaders
- Talking Therapies Service Team members
- GPs, Consultants and other Clinical Specialists referring into the service.
- Extended Scope practitioners.
- Professional colleagues within the Trust.
- Patients and service users.

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone

**The post holder will**:
- Register and process each referral promptly on computer including referral date, name of referrer etc, Act as instructed regarding

referrals earmarked for prioritisation.
- Be aware that the majority of this work will contain detailed clinical/medical information and use clinical/medical terminology. To be

aware that such material may contain sensitive or confidential information.
- Book patients’ appointments by telephone or letter and to be aware that some patients may have difficulty in understanding.
- Deal with queries or complaints appropriately and to be aware of sensitive and/or complicated information. To deal sensitively with

patients and relatives who may be anxious or aggressive as a result of their, or a relative’s condition.
- Provide information and advice to patients, carers and relatives concerning appointments and to ensure that any cancellation slots are

rebooked to ensure effective management of the Emotional Health and Well Being service caseload.
- Undertake secure and confidential storage of records accurately and efficiently.
- Enter Emotional Health and Well Being data accurately on to the relevant IT systems.
- Be involved in the implementation of new computerised administration system.
- Participate in the development and implementation of quality initiatives.
- Undertake photocopying provision/resources for the Talking Therapies Service
- Manage own workload on a daily basis, independently and to demonstrate the flexibility required to respond to interruptions and

changing priorities.
- Participate in the staff appraisal scheme as an appraisee and be responsible for complying with agreed personal development plans to

meet set knowledge and competence objectives.
- Participate in team meetings
- Responsible for the safe and correct use of equipment within the department reception area.
- Ensuring staff are competent to use the equipment.
- Be flexible in working location and be able to travel from main base to sub bases within the county.