Customer Service Manager

3 weeks ago


Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

As a Customer Service Manager you will be responsible for managing and supporting a large team as well as driving forward improvement plans for the team and business.

**Client Details**

Based in Manchester. This client is a not for profit housing association.

**Description**

**The responsibilities of the Customer Service Manager will include but not limited to**:

- Monitor and report on all aspects of department delivery, including monitoring and measurement (KPIs), producing detailed analysis of specific areas of performance.
- To develop and implement any action and improvement plans to improve and meet performance targets, enhance customer experience and minimise dissatisfaction.
- Effectively lead and manage change by ensuring teams are fully prepared through effective leadership, communication, involvement, coaching and support.
- Generate and analyse reports using the data to target and drive future service development and delivery.

**Profile**
- Experience leading and managing a team
- Strong customer centric approach
- Problem solver
- Excellent communication skills
- Strong organisational skills

**Job Offer**

**In return, our client can offer**:

- Competitive day rate
- Immediate start
- On-site-parking
- Great working patterns



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