Customer Service Coordinator
3 months ago
**PURPOSE OF THE ROLE**
The Customer Service Coordinator is an integral member of the customer service team working primarily with the commercial sales and operational teams to support our customers and end users.
**RESPONSIBILITIES & DUTIES**
- Keep the customer informed if the delivery date cannot be met because:
- There is a price discrepancy on their order that needs to be resolved.
- If there will be a delay supplying a product.
- Their account is currently on hold.
- Record any pricing variances in the system as per the process and inform the customer so it can be resolved in a timely manner.
- Deal with all customer queries, requests and issues promptly, escalate and ask for help if necessary.
- Build product knowledge across all brands of the business.
- Following the processes and maintain any applicable files, databases etc.
- Build a strong relationship with the commercial and operational teams.
- Support the warehouse with any order queries.
- Assist with any other general office duties.
- Assist with Amazon order processing.
**EXPERIENCE, KNOWLEDGE & QUALIFICATIONS REQUIRED FOR THE ROLE**
1. Excellent customer service skills.
2. Able to talk with customers and end users and build a good relationship.
3. Attention to detail.
4. Good team player.
5. Good time management.
6. Computer literate (Microsoft Outlook and Excel).
Pay: Up to £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 3 years (required)
Work Location: In person
Reference ID: Customer Service Team Member
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