Customer Service Advisor

3 weeks ago

Oakham, United Kingdom AWD Recruitment Limited Full time

Customer Service Advisor with previous experience in a similar Customer Contact role, excellent interpersonal and communication skills, who is able to act with diplomacy and tact is required to join a well-established organisation based in Oakham, Rutland, East Midlands.

**SALARY**: £24,294 - £25,979 per annum + Benefits

**LOCATION**: Oakham, Rutland, East Midlands (LE15) - with hybrid working options

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 37 hours per week - flexible and agile working

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor with previous experience in a similar Customer Contact role, excellent interpersonal and communication skills, who is able to act with diplomacy and tact.

As the Customer Service Advisor you will join the organisation’s fantastic Customer Services Team with enthusiasm and confidence, helping to make a positive difference to how they deliver effective customer services to the local community.

DUTIES

Your duties and responsibilities as a Customer Service Advisor will include:
Act as the first point of contact for customers

Take responsibility for resolving customer enquiries in professional efficient and sensitive manner

Record and maintain customer contact information accurately and in line with the available technology

Access and retrieve information from internal databases, back-end systems and the internet as appropriate, in order to resolve customer enquiries

Be a part of the weekly team rota to cover the front desk position

CANDIDATE REQUIREMENTS

Experience in a similar Customer Service Advisor role delivering a “one-stop” service

Confident, and adaptable with excellent interpersonal and communication skills

Able to act with diplomacy and tact at all levels and be discreet with confidential information

Able to deal with challenging situations whilst remaining calm and professional

Solution focused, able to resolve queries and deliver positive outcomes for customers

Experience in using ICT systems to retrieve information

Ability to enter information quickly and accurately

Knowledge and understanding of latest guidance regarding data protection and freedom of information

**GCSE level**: English and Maths grade A - C or equivalent

COMPANY BENEFITS

The organisation is committed to supporting and empowering their staff to be the best workers that they can be. Their benefits go beyond the salary:
Being part of a great team

Excellent Local Government Pension

Generous annual leave

Opportunities to learn and develop your career

A demonstrable commitment to supporting the health and wellbeing of their staff

A healthy work life balance - Flexible working

APPLY TODAY

**JOB REF**: AWDO-P11995

Full-Time, Permanent Contact Centre Jobs, Careers and Vacancies. Find a new job and work in Oakham, Rutland, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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