Patient Services Advisor
5 months ago
Uppingham Surgery is seeking a Patient Services Advisor to join our expanding team, supporting our busy training practice of 12,500 patients located in the picturesque market town, Uppingham, situated just off the A47.
Our Patient Services Team play a significant role in supporting the wider practice team to deliver high quality health care. We are strong advocates of supporting and developing career progression within our organisation.
- Experience in a similar role
- IT skills (Knowledge of SystmOne would be advantageous however full training is provided)
- Outstanding verbal and written communication skills
- Excellent customer service skills; dealing with patients in a conscientious and empathetic manner keeping positive, friendly, calm and be comfortable in reassuring and dealing with worried, anxious and often unwell patients
- Positive and proactive approach to work, with the ability to work under pressure
- Experience of working in a team and using your own initiative
- Ability to abide by strict confidentiality and information governance compliance and the responsibility this brings
**Your main duties and responsibilities will include but not limited to**:
- Telephone, online and face to face contact with patients
- Actively signposting patients to the most appropriate service, clinic, or clinician
- A wide variety of patient related and administrative tasks to support our clinical team
**Benefits of working with Uppingham Surgery**
- Purpose built modern facilities
- A highly supportive working environment focusing on your professional and personal wellbeing
- A practice with a patient-first approach to healthcare
- Well-established and passionate management and Partnership setup and active member of Rutland Health PCN
- We value strong effective team working and actively encourage the involvement of our multidisciplinary team in practice development.
- Auto-enrolment into the NHS pension scheme
- Be part of our experienced and coherent team _’everyone has their part to play’ _
**Job Types**: Part-time, Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- Sick pay
Work Location: In person
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