Im&t & Project Support Officer

3 months ago

Oakham, United Kingdom LLR Patient Care Locally Community Interest Company Full time

Purpose of the role LLR Patient Care Locally (LLR PCL) is seeking to recruit an Information Management & Technology (IM&T) and Project Support Officer who will support the delivery of innovative resources, high standard customer service and project support skills to the organisation. This is an exciting and challenging opportunity to help build the organisations digital capabilities and drive the way the organisation improves operational performance, patient care, and organisational enhancements. You will be part of a growing Digital Team who focus on providing IM&T, Project Management and Digital expertise to a range of stakeholders. We are looking for an individual with strong technical skills in managing data, experience of using SystmOne, can create and deliver training across our stakeholders as well as someone who has an eye for developing innovation.

Within this role there will be elements of cross working with the Business Development and Business Intelligence team in developing data visualisations and querying data with our sub-contract organisations. Previous experience of working in/with the NHS is essential and management of projects or working within a project team is highly desirable. To be successful in this role you will be an excellent problem solver, a logical thinker, and comfortable communicating your processes to a range of stakeholders and our internal Senior Management Team (SMT). Intuition is key at LLR PCL, we are committed to using data to drive change in the way health services are provided to serve our LLR population.

Intelligence is driving our use of technology, logistics and innovation to free-up our staffs' time and revolutionise patient experience and outcomes. Success will mean LLR PCL has a team that is proactive and adaptable in finding solutions to problems, can analyse data in innovative ways, and present findings clearly to a range of audiences. Your work will make a tangible contribution to delivering the organisations business strategy. Key Responsibilities: Deputising for the Digital Manager and IM&T & Project Support as required.

Attending both virtual Teams and in person meetings as required. Forming and maintaining good working relationships with all. Ability to follow policies and procedures for own area and proposal of changes impacting cross-professional working groups. To ensure that all deadlines for own workplan, either routine or ad-hoc, are met.

Plan, organise and adjust programmes of work to meet business/customer requirements, highlighting any issues arising with line manager (prior to deadlines). To work closely with operational colleagues in supporting business needs. Keep up to date with all mandatory training associated with the role. IM&T/Systems: Support the setup of new SystmOne units from scratch or repurposing units to fit the need of the customer.

Support with the setup of new resources within SystmOne including new and ad-hoc pieces of work. Working directly with customers/providers to scope their level of requirements with new services and have the ability to use intuition to make their system work for their needs including creating resources and training staff. Maintain a clear Standard Operating Procedure (SOP) for the setup and maintenance of all SystmOne units. Liaising with TPP this includes requesting updates on new functionality and/or turning on functionality for providers, attending webinars and requesting of new units.

Support the Digital Team with the centralised data extractions from SystmOne as well as any manipulation of data as required by the Business Intelligence team. Management of PCL Digital support inbox on behalf of our staff, providers, and stakeholders, this includes being responsive, helpful, and friendly to all. Setup and maintenance of internal LLR PCL services in the National e-Referral System (e-RS). Management of data requests and prioritising workload to fulfil requests within set Key Performance Indicators (KPIs).

Liaising directly with Leicestershire Health Informatics Service (LHIS) for all relevant IT setup including but not limited to the Registration Authority (RA) for access requests and new user setup and the Customer Relationship Managers (CRM) to assist with contracting and new equipment requests. Adhere to deadlines and business KPIs. Handling miscellaneous queries from all stakeholders/colleagues and escalating as necessary. Liaison and joint working with the Business Intelligence team within LLR PCL on data extractions, queries and creating visualisation dashboards to better present our work to different stakeholders.

To assist colleagues across other departments in LLR PCL with queries and finding solutions. Keeping a log of all users across the organisation for SystmOne licenses. A commitment to personal development and continued professional development in relevant areas to the role. Attending webinars and events what may be internal or external to the business to better understand the d

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