Im&t & Project Support

1 month ago

Oakham, United Kingdom LLR Patient Care Locally Community Interest Company Full time

**IM&T/Systems**: Setup entire new SystmOne units from scratch or repurposing units to fit the need of the customer. Setup of new resources within SystmOne including new and ad-hoc pieces of work. Working directly with customers/providers to scope their level of requirements with new services and have the ability to use intuition to make their system work for their needs including creating resources and training staff. Maintain a clear Standard Operating Procedure (SOP) for the setup and maintenance of all SystmOne units.

Liaising with TPP this includes requesting updates on new functionality and/or turning on functionality for providers, attending webinars and requesting of new units. Centralised data extractions from SystmOne as well as any manipulation of data as required by the Business Intelligence team. Management of PCL Digital support inbox on behalf of our staff, providers, and stakeholders, this includes being responsive, helpful, and friendly to all. Setup and maintenance of internal LLR PCL services in the National e-Referral System (e-RS).

Management of data requests and prioritising workload to fulfil requests within set Key Performance Indicators (KPIs). Liaising directly with Leicestershire Health Informatics Service (LHIS) for all relevant IT setup including but not limited to the Registration Authority (RA) for access requests and new user setup and the Customer Relationship Managers (CRM) to assist with contracting and new equipment requests. Adhere to deadlines and business KPIs. Handling miscellaneous queries from all stakeholders/colleagues and escalating as necessary.

Liaison and joint working with the Business Intelligence team within LLR PCL on data extractions, queries and creating visualisation dashboards to better present our work to different stakeholders. To assist colleagues across other departments in LLR PCL with queries and finding solutions. Keeping a log of all users across the organisation for SystmOne licenses. A commitment to personal development and continued professional development in relevant areas to the role.

Attending webinars and events what may be internal or external to the business to better understand the digital health care industry and future planning. To support in monitoring data quality and accuracy issues. Collaboration with new LLR PCL partner organisations. Project Support: Support the Digital Manager with creating and maintaining project documentation this could be multiple projects at once.

Focus on details and help to articulate projects to the wider project team. Communication of the highest standard with internal and external stakeholders of LLR PCL. Flexibility and adaptability with presenting solutions to stakeholders with a dependency on their levels of understanding our internal processes and technologies. Organising and prioritising workload.

Creating and maintaining shared documentation for projects. Accountabilities The post-holder is accountable to the Digital Manager. Objectives To work with the Digital Manager to provide specialist knowledge in clinical systems, build relationships with stakeholders, understanding the needs of the system we serve and liaise with likeminded people to be instrumental in the better delivery of patient care and experience. Provide practised skills in the creation and implementation of new resources, training materials and delivery, and project support.

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