Veterinary Client Care Associate

6 months ago


Solihull, United Kingdom Linnaeus Full time

**Come and join the Willows Family**

As one of the leading small animal referral centres in the UK, we have been delivering excellence in pet healthcare for over 30 years. We currently have a vacancy for a **Client Care Associate** to come and join our amazing team. Our aim is to deliver gold standard veterinary care to our patients and with care and dedication to make this a better world for pets.

We would love to hear from you if have an interest in working within the veterinary sector. Enjoy interacting with clients and have a passion to learn and develop within a caring, progressive company.

Working in our state-of-the-art referral centre, you will learn from the best. Willows provides an amazing opportunity for a rewarding career, working with an exceptionally friendly, professional and dedicated team.

**Your role and responsibilities**
- Be highly motivated and well organised with the ability to work on their own initiative
- Have a friendly, welcoming, and professional manner with excellent interpersonal skills both in person and on the phone
- The ability to multitask under pressure whilst maintaining a high level of accuracy and quality of work
- Can support and communicate effectively with clients, vet professionals, and fellow associates
- Be a team player with the ability to establish positive working relationships

**Hours**

This is a full-time role: 1pm - 9pm with a requirement to work 1 in 3 weekends (1pm - 9pm).

This is a rewarding and challenging role. As ONE TEAM we are committed to excellence in the care we provide for our patients and to do this teamwork is key

Client Care or reception experience is not essential, as full training will be provided.

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Enhanced Equal Family leave
- Enhanced sickness policy
- Discounted vet fees for your own pets
- Discount on PetPlan insurance
- Life Assurance
- E-car scheme
- Wellbeing and employee appreciation initiatives ranging from weekly free fruit, eye care vouchers, gym membership discount, Cycle2Work and a staff discount scheme.
- At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

**About us**

Willows Veterinary Centre and Referral Service is one of the leading small animal referral centres in the world, having been delivering the highest possible standard of pet healthcare for over 30 years.

Our vision is to provide an unrivalled clinical, patient, client and team experience that is recognised for excellence across the world. Our values centre around the care of our patients, our clients, our referring vets, each other, and the environment to make a Better World for Pets.

Willows is widely known for delivery of CPD, and we strongly encourage all our associates to continually develop their skills and knowledge. We employ over 250 associates working as part of an outstanding multi-disciplinary team led by internationally-renowned Specialists. Our service teams include Orthopaedics, Neurology, Ophthalmology, Internal Medicine, Clinical Nutrition, Oncology, Soft Tissue Surgery, Cardiology, Dermatology, Emergency and Critical Care, Anaesthesia and Analgesia, Diagnostic Imaging and Physiotherapy.

In-patient care is a priority and includes 24-hour veterinary and nursing cover, with support from a team of emergency vets and Interns. Our hospital facilities are of the highest quality, including on-site Siemens 64-slice CT, Siemens 1.5T MRI, two in-theatre mobile image intensifiers, two digital radiography rooms, ultrasonography, electro diagnostics, video endoscopy and an extensive range of advanced surgical equipment.



  • Solihull, United Kingdom Willows Veterinary Centre & Referral Service Full time

    **Night **Patient Care A**ssistant** Location: Willows Veterinary Centre **Job Type**: Full Time Position Hours: 6 Week Rota - 2 weeks of Night shifts, 3 weeks off, 1 week On-Call **Your role and responsibilities** The successful applicant will work as part of the Clinical Support Team to provide consistently high standards of patient care and as well...

  • Client Care Associate

    6 months ago


    Solihull, United Kingdom Linnaeus Full time

    **Come and join the Willows Family!** As one of the leading small animal referral centres in the UK, we have been delivering excellence in pet healthcare for over 30 years. We currently have a vacancy for a **Client Care Associate** to come and join our amazing team. Our aim is to deliver gold standard veterinary care to our patients and with care and...


  • Metropolitan Borough of Solihull, United Kingdom British Veterinary Association Full time

    We are seeking an enthusiastic and proactive Registered Veterinary Nurse to join our expanding team on a part-time basis.Company OverviewWe are a dynamic veterinary practice with a strong focus on delivering outstanding pet healthcare and great customer service. Our team is dedicated to providing a high standard of care for our patients across a wide range...


  • Solihull, United Kingdom Linnaeus Full time

    Willows Veterinary Centre and Referral Service are recruiting for a new Patient Care Assistant - Surgical Suite. If you have a passion for the care of animals and would like to start your career in a veterinary hospital this role is for you. The successful applicant will work as part of the Clinical Support Team to provide consistently high standards of...


  • Solihull, United Kingdom Willows Veterinary Centre & Referral Service Full time

    **J**ob Title**: PCA - Multi-Disciplinary Patient Care Assistant** Location: Willows Veterinary Centre **Job Type**: Full Time Position Hours: 38 hours averaged per week - 1:4 Weekend shifts - Including bank holidays 1:12 7 x Night shifts - Week off post night shifts. **Your role and **R**esponsibilities** The successful applicant will work as part of...


  • Solihull, United Kingdom Linnaeus Full time

    **J**ob Title**: PCA - **Multidisciplinary **Patient Care A**ssistant** **Salary**: Tier 1 scale of the PCA banding Location: Willows Veterinary Centre **Job Type**: Full Time Position Hours: 38 hours averaged per week - Bank holidays, 1:4 Weekends, 1:12 Night shifts **Your role and responsibilities** The successful applicant will work as part of the...


  • Solihull, United Kingdom Medivet Group Ltd Full time

    **Remuneration** National Minimum Wage **The Opportunity** As a Veterinary Care Assistant, you will be an integral part of the practice team. Working with our Veterinary Surgeons, qualified Nurses, and Student nurses to provide exceptional care to our patients. - Provide a gold standard service to our patients and clients - Following cleaning protocols to...


  • Solihull, United Kingdom Vets4Pets Solihull Full time

    We are looking for an enthusiastic and proactive individual to join our expanding and friendly team as a Client Care Advisor. If you enjoy providing a great client experience and working as part of a team, we have just the opportunity for you. We are a busy 6 vet practice, supported by 6 RVN's, 2 SVN's (plus placement students) and 2 Nursing...


  • Solihull, United Kingdom Linnaeus Full time

    **Come and join the Willows family!** As one of the leading small animal referral centres in the UK, we have been delivering excellence in pet healthcare for over 30 years. We currently have a vacancy for a **Client Finance Administrator** to come and join our amazing team. Our aim is to deliver gold standard veterinary care to our patients and with care...


  • Metropolitan Borough of Solihull, United Kingdom British Veterinary Association Full time

    British Veterinary Association is seeking a skilled and enthusiastic Registered Veterinary Nurse to join our team on a part-time basis. As a key member of our nursing team, you will play a vital role in delivering outstanding pet healthcare and great customer service.Role SummaryThis role involves working as part of a dynamic team, assisting with medical...


  • Metropolitan Borough of Solihull, United Kingdom British Veterinary Association Full time

    We are a 6-veterinarian practice supported by a team of experienced professionals, including veterinary nurses, nursing assistants, and client care advisors. Our mission is to provide high-quality care for our patients across a wide range of cases, with access to advanced facilities such as laparoscopic surgery, endoscopy, and high-quality ultrasound.This...


  • Solihull, Solihull, United Kingdom GLG Vets Full time

    Job OverviewWe are seeking an experienced and dedicated Veterinary Care Specialist to join our team in Birmingham, West Midlands. As part of our vibrant and growing veterinary practice, you will provide exceptional care to animals while working in a dynamic environment.


  • Solihull, Solihull, United Kingdom GLG Vets Full time

    We are seeking an experienced and dedicated veterinary surgeon to join our team in the West Midlands. As part of our vibrant and growing veterinary practice, you will provide exceptional care to animals while working in a dynamic environment. You will have the opportunity to make a meaningful difference in the lives of pets and their owners.Key...


  • Metropolitan Borough of Solihull, United Kingdom British Veterinary Association Full time

    We are looking for an enthusiastic and proactive Registered Veterinary Nurse to join our expanding and friendly team on a part-time basis. As a member of our team, you will play a key role in delivering high-quality care for our patients and providing exceptional customer service.Our practice has a strong focus on medicine, imaging, and surgery, with...


  • Solihull, United Kingdom Linnaeus Full time

    **Job Title**:Receptionist **Salary**:£21,060 per annum **Location**: 608 Vet Practice, travel to all three branches required. **Job Type**: Permanent **Hours**: 37.5 hours per week (would consider part-time) **This role is to cover staff absences, so flexibility is necessary.** Short-notice changes are likely due to the sickness-cover element, and...

  • Veterinary Surgeon

    4 weeks ago


    Solihull, Solihull, United Kingdom GLG Vets Full time

    About UsGLG Vets is a vibrant and growing veterinary practice in Birmingham, West Midlands. Our team provides exceptional veterinary care to animals, working in a dynamic and collaborative environment.

  • Veterinary Surgeon

    2 months ago


    Solihull, United Kingdom GLG Vets Full time

    Job Role Overview: We are seeking an experienced and dedicated Veterinary Surgeon to join our team in Birmingham, West Midlands. As part of our vibrant and growing veterinary practice, you will provide exceptional veterinary care to animals while working in a dynamic and collaborative environment. You will have the opportunity to make a meaningful difference...


  • Solihull, United Kingdom Linnaeus Full time

    **J**ob Title**: PCA - Multi-**Disciplinar**y Patient Care Assistant** **Salary**: Tier 1 scale of the PCA banding - £22,000 Location: Willows Veterinary Centre **Job Type**: Full Time Position Hours: 38 hours averaged per week - 1:4 Weekend shifts - Including bank holidays 1:12 7 x Night shifts - Week off post night shifts. **Your role and...

  • Patient Care Assistant

    6 months ago


    Solihull, United Kingdom Linnaeus Full time

    **Role**:Patient Care Assistant **Salary**: £10.58 per hour **Location**:608 Veterinary Practice, all branches. **Job Type**:Permanent, Full-time **Hours**:37.5 hours per week, 1 weekend in 4**.** Shifts will vary between the hours of 9am - 7pm. **Your role and responsibilities** 608 Vets are looking for a Patient Care Assistant (PCA) to join our...


  • Solihull, United Kingdom GLG Vets Full time

    Job Role Overview: We are seeking an experienced and dedicated Roving Veterinary Surgeon to join our team in Birmingham, West Midlands. As part of our vibrant and growing veterinary practice, you will provide exceptional veterinary care to animals while working in a dynamic and collaborative environment. You will have the opportunity to make a meaningful...