Veterinary Client Care Advisor

6 months ago

Solihull, United Kingdom Vets4Pets Solihull Full time

We are looking for an enthusiastic and proactive individual to join our expanding and friendly team as a Client Care Advisor. If you enjoy providing a great client experience and working as part of a team, we have just the opportunity for you.

We are a busy 6 vet practice, supported by 6 RVN's, 2 SVN's (plus placement students) and 2 Nursing Assistants.

You will be joining our existing team of 5 Client Care Advisors. Our Client Care Advisors are part of the BVRA and there is opportunity to expand your knowledge with suitable courses to help in your role. We are a dynamic practice with medicine and surgery certificate holders amongst our vets and so we aim to offer a very high standard of care for our patients across a wide range of cases.

**About you**:
Your focus will be to provide an exceptional service to our clients and help give the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Along with your fellow colleagues, creating a welcoming and friendly atmosphere in the practice is essential. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, along with other administrative tasks, so computer literacy is a must.

You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are able to remain calm in any situation, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role. Your passion for providing an excellent client experience is matched with your love of pets.
You can adapt to any situation, from comforting a client who has had some bad news about their pet to sharing in the joy of a family's new addition first visit to the vet.

In short, you thrive on working in a fast paced environment, both alone and as part of a team, you enjoy helping people and their pets and always endeavour to make a difference.

This role is based on 40 hours a week to include a 1 in 5 weekend - Saturday (8.30am-6pm) and Sunday (9.30-4pm) rota.

We are open 8am -8pm Monday to Friday, there is some flexibility in shifts, however, availability to work shift patterns from 8am and until 8pm is essential.

**Key responsibilities will include**:

- Working closely with the clinical and non-clinical teams to deliver the best levels of patient and customer care, taking full ownership of tasks and responsibilities
- Manage and deal with bookings professionally and efficiently using RX Works
- Greet clients and their pets for appointments, being sensitive to their requirements and promoting a professional image at all times
- Comply with all policies and procedures within the surgery, including Health and Safety Regulations
- Keeping all documents filed correctly
- Following appointment booking protocols to keep things running smoothly
- Ensuring the reception area is kept organised and clean
- Cashing up each day
- Stock management
- Handling insurance claim forms
- Ensure all data is up to date and correct by the end of each day

**Person Specification**

You will have prior experience within a customer service role.

A role in a Veterinary practice, as a doctors receptionist, or similar setting is desirable but not essential.

You will have excellent communication skills, be an effective team player and able to use your own initiative when required.

You are friendly, down-to-earth, have a genuine interest in animal welfare and enjoy the variety provided by the clients and colleagues alike.

**Benefits**

In return of your dedication and high quality work, we can offer:

- Enhanced pension scheme
- Enhanced Holiday allowance
- Extra day off for your birthday
- Option for subsidised Private Healthcare
- Exclusive company discounts and rewards including 20% off at Vets4Pets, Pets at Home and the Groom Room
- and many more....

If you share our passion for delivering outstanding pet healthcare and great customer service and would like to join our team or know more about the role, please get in touch.

**Job Types**: Full-time, Permanent

Pay: From £11.44 per hour

Expected hours: 38 - 40 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Day shift

**Experience**:

- customer service: 1 year (required)
- Veterinary / medical receptionsit: 1 year (preferred)

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