Veterinary Receptionist

**Job Title**:Receptionist

**Salary**:£21,060 per annum

**Location**: 608 Vet Practice, travel to all three branches required.

**Job Type**: Permanent

**Hours**: 37.5 hours per week (would consider part-time)

**This role is to cover staff absences, so flexibility is necessary.**
Short-notice changes are likely due to the sickness-cover element, and convenient access/transport to all of our sites is essential.
37.5 hours per week Mon-Fri, with up to 1:4 weekends per calendar month either as additional hours or from weekly 37.5 total.

Locations of the branches are:
Solihull Hospital - 608 Warwick Road B91 1AA
Bentley Heath - 108 Widney Road B93 9BL

Acocks Green - 139 Westley Road B27 7UW

**Your role**
Our reception team are the first point of contact for our clients and are therefore responsible for representing the business in a professional manner and for giving our clients confidence in our care.

Our reception team face a huge spectrum of queries, from the routine to the downright bizarre, and no two days are ever the same, it's not always about knowing the answer; it's about finding the answer and following through with a resolution for every enquiry.

Successful applicants will have strong problem-solving skills and be able to think outside of the box whilst operating within the rules set by various governing bodies, including the Royal College of Veterinary Standards.

It is the responsibility of our Receptionists to help our clients navigate their potentially complicated and emotional journeys with us. From routine administration (including logístical, financial, and meditative) to more sensitive conversations, proficiency in face-to-face, telephone, and written communication is key. Our team are people-oriented with a strong love of animals, and the ability to adapt communication styles to best suit their recipients is essential.

Veterinary industry experience is not crucial; However, the steep learning curve will make it a definite bonus. Other valuable experience can be drawn from customer service roles and administrative positions in the healthcare sector.

Other skills and characteristics of successful applicants will include computer literacy, patience, multi-tasking, and proactivity.
We are a large but close team, and we are looking for new members to help share the load in a challenging but emotionally rewarding environment.

**Benefits**
- 5 weeks holiday plus bank holidays (pro-rated) and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- In house training is given as well as CPD (Continuing Professional Development) and membership to the BVRA (British Veterinary Receptionist Association)
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme

**About us**
With over 90 years of experience, we are a network of three practices based in the West Midlands. Our well-equipped practices allow us to provide high-quality primary care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.