Customer Service Supervisor

4 weeks ago


Birmingham, United Kingdom Delton Traders Ltd Full time

Delton Food Stores are well known departmental stores to provide quality customer service and products. We sell genral grocery products including food, vegitables, fruits and Halal meat. As a Supervisor, you play a key role in optimising sales and leading a high performing team in a busy supermarket. Delton Foods is currently looking for Customer Service Supervisors (Retail) for their branches located in Derby and Birmingham locations.

**Job Role & Duties**:

- To provide outstanding Customer Service
- Manage Refunds and Exchanges
- Liaises with managers and other departments to resolve operational problems.
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints
- Co-ordinates and controls the work of those within customer services departments;
- Discusses customer responses with other managers with a view to improving the service provided;
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
- Help deliver an outstanding, easy and effortless journey for our Customers
- Delivering ‘right first time’ as our standard
- Reduce complaints
- Resolving difficult situations is essential for this post so you need excellent communication skills and the ability to de-escalate customer issues.
- Receive, process and raise customers requests.
- Book appointments through the contractors work scheduling software.
- Provide accurate information to customers, within agreed performance and quality frameworks.
- Liaise with contractors, external agencies and internal partners to enable an accurate first time response to our customers.
- Collect, record, maintain and report data intelligently using appropriate systems/methods.

**Personal Attributes**:

- Ambitious and determine to progress
- Excellent Communication and leadership skills
- Passionate, Determined, Results driven
- Ability to motivate others
- Understanding and managing difficult customers and contractors
- Be committed to working within the Company Mission, Vision & Values.

**Job Types**: Full-time, Permanent

**Salary**: £18,163.16-£27,490.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 5 years (required)

**Language**:

- Urdu (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Application deadline: 24/07/2023
Expected start date: 01/09/2023


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