Childline Supervisor

At Childline, our vision is to be there to give young people a voice when no one else is listening. An ambitious but worthwhile mission — and one you will help us achieve as a Childline Night Service Supervisor.

This is a fantastic opportunity for you to develop your management, support, risk assessment and analysis skills within a unique national service which supports thousands of children all over the UK.

At our UK-wide 24-hour children's helpline, our trained counsellors for the past 30 years have been there for young people 24 hours a day, every day of the year. As a ChildLine Supervisor you manage the day-to-day responsibilities of running of the service with support from a committed and dedicated team who will share your values of supporting children and young people.

You will be responsible for providing effective supervision to volunteers that will include feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts Childline. You will be assessing risk in line with our confidentiality and safeguarding standards and liaising with our external child protection partners such as Children's Services and the Police. You also get to work for an organisation whose core value is putting children first and to personally make a positive impact on thousands of families across the UK.

To be successful in this role, you will need to have the following:
A social care, health or education professional or have substantial and extensive experience in engaging with children and young people
Ability to write high quality, evidenced child protection risk assessments.
Driven by making a difference
Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
Some supervisor or management experience would be advantageous
An understanding of the needs of children and their psychosocial development
Good IT skills

We are currently looking to hire a full-time role (35 hours), as well as two 21 hours. Please specify which you would prefer.

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination

**Annually**: £31,266 per annum plus 7% rota allowance

**Region**: West Midlands

**Location**: Birmingham - Ciba Building

**Department**: Childline

**Vacancy Type**: Fixed Term

**Working Hours Per Week**: 35

**Duration of Fixed Term**: 30/09/23

**Closing Date**: 23 June 2023