Guest Service Supervisor
1 month ago
**GUEST SERVICES SUPERVISOR**
pentahotel Birmingham is looking for a dedicated professional to join our friendly and well regarded Operations team as a Guest Service Supervisor. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambiance or the casually dressed professional staff; this is a fun place to work and a fabulous place for guests to enjoy.
Ideally, you will have experience within a supervisory role in a customer service, Reception or Food & Beverage environment.
**Key responsibilities**
- Ensuring high levels of communication across the Guest Service Agent teams
- Engaging and motivating staff; working alongside the Guest Service Manager to develop training and team building opportunities
- Effective decision making, using sound judgement to make fair decisions where appropriate
- Demonstrating and inspiring a commitment to excellent customer care across all Guest Service Agent teams
**Attributes**
- Exceptional interpersonal skills
- A warm, confident and friendly approach
- Self-motivated and enthusiastic
- Dedicated and committed
- Organised, methodical and punctual
- Ability to keep calm under pressure
- Sound administration skills
- Responsible and reliable
**Hours**: 40 hours per 5 day working week. (this may include weekends and Bank Holidays)
**Job Types**: Full-time, Permanent
**Salary**: £22,470.00 per year
**Benefits**:
- Casual dress
Schedule:
- Weekend availability
Work Location: One location
Reference ID: PB24
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