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Junior Administration Assistant

1 month ago

Blackwood, United Kingdom IG Doors Ltd Full time

To provide general administrative support to the Head of Human Resources, and support to the Customer Care Area Coordinator in actively planning the daily workload for all IG Doors external engineers. This will include diary planning/management, appointment booking, materials planning, cancellations, and the processing of engineer reports.
- Ensure all appointments are planned and confirmed with the homeowner/customer
- Ensure all risk assessments are carried out prior to the appointment
- Communicating weekly workloads to the engineers to ensure adequate time has been allowed for each appointment
- Material planning for all appointments, including checking the production status of replacement orders to minimise cancellations
- Processing of engineer reports
- Daily interaction with the Key Account Managers to ensure the correct appointments are being prioritised and to ensure all appointments are confirmed with minimum delay
- Cancelling appointments in a timely manner where required and relaying this information to the Key Account Manager for that customer
- The processing of lock warranty reports
- General Administrative support as required by the Head of Human Resources.
- Adhere to Company Health and Safety policies and processes at all times

Essential Skills:
IT literate with experience on using Excel, Word, Outlook

Previous administrative experience

Excellent communication skills (written & oral)

Able to communicate with all levels of the business in a professional manner

Excellent attention to detail

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Blackwood: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Application deadline: 16/06/2023
Reference ID: JA07.06

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