Technical Assistant

1 week ago


Blackwood, Caerphilly County Borough, United Kingdom Acorn Recruitment Limited Full time

Acorn by Synergie is recruiting on behalf of a Public Sector client for a Technical Assistant to work on a temporary basis.


Job purpose:

to assist in providing technical and data management support to the Senior Administrator / Senior Planner and wider teams.


Job roles and responsibilities:

  • Provide accurate and timely general technical support
  • Coordinate meetings, arrange venues and record meetings to a high standard
  • Preparing reports and drafting general documents and correspondence
  • Monitoring of KPI data across all contracts required following the completion of work on Council properties
  • Provide an administrative support for the whole department, including answering telephone calls and dealing with technical queries
  • Provide cover for leave/sickness of the Asbestos Technical Assistant, Technical Officer and the Centralised Repairs Team
  • Effectively manage information, data and systems
  • Contribute to performance and development information by collecting, inputting and collating service information onto relevant databases or software
  • Participate in the validation of information held on computer and manual based systems
  • Collecting and collating information for Fleet Management, arranging services and controlling the use of pool vans
  • Responsible for the maintenance and security of records including safety records, inspections data, Gas Safe information, labour timesheets, disabled aid servicing and repairs etc.
  • Keeping and maintaining accurate records of all agency workers and any supporting documentation required to fulfil our obligations in terms of the Councils agency managed service approach
  • Undertake data integrity checks in relation to key HRO and WHQS data management systems, for example: Total, DRS and Keystone
  • Checking repairs history of properties prior to a new contract starting and cancelling duplicate jobs
  • Managing the no access procedure for the electrical elements of WHQS
  • Updating Keystone with completion details for contracts undertaken
  • Assist in the development and implementation of technical data systems and processes
  • Participate in the development of related IT systems/procedures and take an active part in their introduction and operation within the section
  • Manage training and qualification records for the in house team to ensure compliance with legislative and health and safety requirements
  • Customer care systems support the handling of complaints and dealing effectively with queries from customers and stakeholders (The post holder is likely to be involved in handling daytoday tenant queries, before escalating more complex or urgent matters to the managers)
  • Carrying out customer satisfaction surveys in a timely manner following completion of a repair/contract and monitoring the results in order to create future improvements

Hours:
Monday - Friday, 37 hours per week

Pay:
£11.59- £11.84 per hour

Acorn by Synergie acts as an employment business for the supply of temporary workers.
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