Administrator

3 weeks ago


Blackwood, United Kingdom Gap Personnel Full time

Role Overview:

Responsible for coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation.

Key Responsibilities

Order Management:

  • Process customer installation requests accurately and efficiently.
  • Maintain accurate records of all orders and installations.

Supply Coordination:

  • Liaise with Production and Despatch to ensure the product is complete for installation.
  • Resolve any Production supply issues or discrepancies promptly.

Installation Scheduling:

  • Coordinate with installation teams to schedule fittings.
  • Communicate installation schedules to customers and ensure their availability.
  • Manage any changes or rescheduling requests efficiently.

Customer Service:

  • Serve as the primary point of contact for customers regarding order and installation queries.
  • Provide exceptional customer service, addressing any concerns or issues promptly.
  • Follow up with customers post-installation to ensure satisfaction.

Administrative Tasks:

  • Prepare and maintain documentation related to orders and installations.
  • Generate reports on supply and fit activities for management review.
  • Assist in the development and implementation of process improvements.

Experience/Skills:

  • Proven experience in a similar role.
  • Experience with order processing and scheduling.
  • Strong organisational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with inventory management software is advantageous.
  • Detail-oriented with a high level of accuracy.
  • Customer-focused with a professional demeanour.
  • Ability to work independently and as part of a team.

How to Apply:

Submit your CV and a cover letter detailing your relevant experience and why you’re the perfect fit for this position.


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