Aspire Co-ordinator

7 months ago

London, United Kingdom Land Securities Full time

We’re Landsec
- We are_ Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential._
- We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities._

The Role:

- They are responsible for the day-to-day delivery of key service management processes - Incident Management, and Service Requests._
- This will involve liaising with the TOC Engineers and Workplace Engineering Managers (WEMs) on a day-to-day basis, assisting with ongoing problems and relaying this information back to the technical team and Senior Management._
- Various ad-hoc projects will also arise and ownership will also be the responsibility of the Aspire Engineering Co-ordinators._
- _ Salary: Competitive_

The Team:

- At Landsec, Aspire Engineering Co-ordinators are key members of our Digital Workplace Delivery team (Technical Operations Team via Aspire Analytics)_

What you will be responsible for:

- _ Deliver regular and appropriate communications to users regarding the progress of individual Incident and Service Requests._
- _ Assist with investigating, defining and resolve complex issues problems in systems, processes, and services. Assists with the implementation of agreed remedies and preventative measures._
- _ Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Following agreed procedures, identifies, registers, and categorises incidents._
- _ Maintains knowledge management systems and content to meet business needs._
- _ Uses agreed procedures to create and maintain an accurate register of assets. Performs activities related to administration and lifecycle management of assets. Produces routine reports to assist asset management activities and decision making._
- _ Contributes to creation of compelling and clear end user content, including communications and guides, to aid the use of Landsec’s technology services._
- _ Ensure the completion of records/forms to comply with RiskWise processes_
- _ Auditing of site-specific files and assisting WEMs and Senior Management with tasks and administrative duties._
- _ Liaising with Supply Partners to arrange and close out service visits, Compliance, Shutdowns Ect and follow up jobs after service visits._
- _ Liaising with the Technical Manager on any defects that have been reported through TOC /service activities to enable mínimal down time of equipment._
- _ Provide quotations for contractual extra works and following the work through to completion._

Your skills, experience and qualifications:
Essential criteria
- _ Excellent customer service skills_
- _ Demonstrate problem solving and cross team collaboration skills._
- _ Strong capability to understand and translate technical information into impactful, relevant user information._
- _ Experience of using facilities-based system, preferably Concept._

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Here are some of our core benefits, view our

Benefits and career development page

for more information.- Discretionary annual bonus plan- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year.-
- Private medical insurance, Life assurance and income protection.- Enhanced maternity, adoption, shared parental leave policies (view our- Family policies page
- for more details)- Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates- Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

To find out more about our approach, visit our

Diversity and Inclusion page

.

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