Client Care Coordinator

3 weeks ago


Peterborough, United Kingdom Taylor Rose MW Full time

Do you have a passion for customer service and want to utilise this skill within a Top 60 Law Firm? This could be a great opportunity for you.

The Client Care Co-ordinator is responsible for co-ordinating and monitoring client care within the business on a full time basis, reporting into the Head of Client Care. The role will include co-ordination and resolution of any Client complaints received, in conjunction with department heads.

This role will involve but is not limited to:
Handling external complaints (including third parties) including liaising and coordinating with colleagues within time constraints

Updating and maintaining central diary system and record keeping processes

Liaising with Head of Department with insights

Assisting with Monitor online and reviews and social media contact assisting with logging and interacting

Where required receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.

Using case management and other systems tools to assist with calls and queries.

General admin duties as and when required.

Working closely with colleagues to help to deliver a seamless client journey.

**Requirements**:
Client focused

Minimum of 1 year in a customer service role

Professional, strong work ethic.

Self-motivated and enthusiastic about delivering excellent service.

Ability to work both independently and as part of a team.

Excellent communicator and listener.

Ability to manage a demanding workload with varying deadlines.

Ability to prioritise tasks and easily adapt to change.

Strong IT skills

Creating an exceptional first impression often representing a front line support for the business

Ability to challenge colleagues and feedback information as appropriate

Company Core Values:
**Aspirations**:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business

**Integrity**: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

**Innovation**: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

**Commitment**: Relationships for the long-term

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Peterborough, PE1 5DD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Care: 1 year (preferred)

Work Location: One location



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