Care Coordinator

1 month ago

Peterborough, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous, ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire, Cambridgeshire and Peterborough, operating services for 4 Primary Care Networks (PCN) across our geography. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today, focussed on local needs at a PCN level.

**About the Team**

**South Peterborough PCN** is a large, forward-thinking Primary Care Network compromising 4 practices across north Cambridgeshire and Peterborough.

We recognise the value that this role can bring to our practices and our patients, and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

**Job Introduction**

An exciting opportunity has arisen to recruit additional Care Coordinators within the South Peterborough Primary Care Network (SPPCN). We are seeking dedicated and motivated individuals to join our team and provide exceptional care coordination services to our patients.

As a Care Coordinator, you will work closely with GPs and other primary care professionals to identify and manage a caseload of patients, ensuring their needs are met and appropriate support is provided.

You will ideally have a background in healthcare coordination, an understanding of projects and population health initiatives. In this role, you will be responsible for managing and coordinating care services, collaborating with multidisciplinary teams, and implementing processes to improve health outcomes for specific populations.

You will play a crucial role in the success of our population health project and contribute to enhancing the overall well-being of our community.

We welcome applicants from diverse backgrounds and experiences, and we believe that unique perspectives drive innovation.
- This an 18 month fixed-term contract with the possibility to extend this._

**What you will do (not exhaustive)**
- Support and contribute to the population health project.
- Collect, analyse and interpret data related to population health, identifying trends, gaps in care and areas for improvement.
- Support project plans, timelines and milestones to ensure the successful execution of population health initiatives.
- Maintain accurate and up-to-date records of patient interactions, interventions, and outcomes, and generate reports to monitor project progress and outcomes.
- Proactively identify and work with a cohort of people to support their personalised care requirements, ensuring an understanding of what matters to them when developing their personalised care and support plans in line with PCSP best practices.
- Coordinating patient healthcare by working closely with the patient and their clinician to ensure they receive the most suitable care and are directed to appropriate services.
- Assisting patients in managing their needs, answering queries, and supporting them in making appointments.
- Supporting patients in accessing education, training, employment opportunities, and appropriate benefits.
- Promoting shared decision-making and providing decision support tools to help patients be better prepared for conversations with healthcare professionals.
- Providing patients with high-quality information to facilitate informed choices about their care.
- Assisting eligible individuals in accessing personal health budgets, when appropriate.
- Supporting the coordination and delivery of Multi-Discipline Teams within PCNs.
- Managing referrals received through the NHS App and directing them to the appropriate clinician or professional group.

**Essential Criteria**
- NVQ Level 3 in Health and Social Care (or equivalent) and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Math and English Grade C or above (or equivalent)

**What we offer you**

We provide generous holidays, NHS pension benefits, and continuous service entitlements. As part of our commitment to your growth, we offer progression opportunities to other personalised care roles within the NHS, along with further training opportunities.

If you are passionate about improving patient care, possess excellent coordination and communication skills, and are committed to making a positive impact within a primary care setting, we encourage you to apply. Join our dedicated team and be a part of delivering exceptional care to our patients.

**Application process**
- We will aim to meet you in person however some interviews may be carried out virtually. Please ensure you have your Right to Work documentation availa

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