Care Coordinator

1 month ago


Peterborough, United Kingdom HLTH Resourcing Ltd Full time

**We are the HLTH Group - the UK’s leading provider of healthcare compliance solutions, leading in business-critical areas such as CQC Software, Recruitment, Training, HR, Marketing and Compliance services.**

We are working with a fantastic, established home care provider, currently rated 'Outstanding' by the CQC, in hiring a new dedicated and experienced Care Coordinator for their existing care team supporting elderly residents in their own home in the Stamford area and its surrounds.

My client offers bespoke care packages for all their customers delivering a wide range of services from Personal Care, Dementia Care, COVID Recovery, Domestic and Companionship support; all the while ensuring everyone in the business incorporates a person centred approach to their care.

The owners and management team are extremely proud of the service they have built over the years and need their new Care Coordinator to reflect that passion, drive and ability in all their work.

**Key responsibilities* will include**:

- Ensure that the Care service is delivered to our customers at the times and for the duration specified in the relevant individual agreement(s) and contract standards.
- Ensure that the staff allocated, and the staff attending, each Customer have the relevant skills, knowledge and resources related to the opportunities and needs of that Customer.
- Use Careline Live software to plan schedules for Customers and Care Workers and react daily to the needs of the business.
- Controlling quality audits and ensuring customers and carers happy within their roles.
- Provide support to the management team. This includes being part of daily meetings to communicate progress of your desk and any concerns or planning activities.
- Manage travel delays and staff shortages to mitigate to the fullest extent possible the impact on the customer.
- Ensure that the Care service is delivered in a safe and person-centred manner.
- To be accountable within role methodical in approach and flexible to achieving high standards of care as er CQC rating.
- Support a work atmosphere which promotes a high quality of work life.

**Ideal skill sets and experience will include**:

- Extensive experience working as a Care Coordinator in a domiciliary/home care home environment.
- Diploma Level 3 - to be looking to obtain level 4.
- Knowledge of the relevant CQC legislation and guidelines for home care providers.
- Able to positively motivate the care team with a lead-by-example methodology.
- Calm under pressure and highly organised, able to diplomatically resolve difficult, often emotional situations when required.
- Knowledge of Outlook 365, Windows 11 and Careline Live software.

*A full Job Description will be sent to the shortlisted applicants.

Kind regards,

The HLTH Resourcing Team

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

Day range:

- Monday to Friday

Shift:

- Day shift

Application question(s):

- Do you have a minimum level 3 diploma Health and Social Care or equivalent degree?

**Experience**:

- Home care/domiciliary care: 2 years (required)

**Language**:

- Fluent English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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