Care Coordinator

4 weeks ago

Peterborough, United Kingdom Lakeside Healthcare Full time

**About the Practice/Department/Team**

South Peterborough PCN is a large, forward-thinking Primary Care Network compromising 4 practices across north Cambridgeshire and Peterborough. We recognise the value that this role can bring to our practices and our patients and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

**Job Introduction**

An exciting opportunity has arisen to recruit an additional Care Coordinator within the South Peterborough Primary Care Network (SPPCN).

Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their careers, and ensuring that their changing needs are addressed.

**What you will do (not exhaustive)**

You will work closely with the patient and their clinician to co-ordinate patient healthcare and direct them to the appropriate service to ensure that they get the most suitable care.

You will:

- Bring together all of a person’s identified care and support needs, and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice.
- Help people to manage their needs, answering their queries and supporting them to make appointments.
- Support people to take up education, training and/or employment, and to access appropriate benefits where eligible.
- Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation.
- Ensure that people have good quality information to help them make choices about their care.
- Explore and assist people to access personal health budgets where appropriate.
- Support the coordination and delivery of Multi Discipline Teams within PCNs.
- Support the management of referrals received through the NHS App to the practice and direct to the appropriate clinician or professional group.

**Essential Criteria**
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Math and English Grade C or above (or equivalent)

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.

**Lakeside Healthcare is proud to be a Living Wage employer**

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview **We will require you to produce the original documentation prior to your start date.**

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

**Job Types**: Full-time, Part-time

**Salary**: £20,000.00-£25,500.00 per year

Application question(s):

- Do you have the right to work in the UK? - If you answered Yes you must be able to provide sufficient evidence upon interview.
- Do you have a full UK driving license?
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.

Work Location: In person

Application deadline: 07/05/2023

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