Supporter Services Executive

3 weeks ago


London, United Kingdom Kia Oval Full time

SALARY

£24150.00

per annum dependant on experience

23 days holiday per year

Club Bonus Scheme

Non-Contributory Pension scheme

Job Overview

Surrey County Cricket Club has a growing and loyal Membership, as well as selling hundreds of thousands of tickets every year. The Supporter Services Executive will help process Membership and ticket products, as well as assisting sales and fulfilment of Ground Tours and Retail.

General Duties

Provide all guests with a positive first impression of the Club by offering superior, individualised service

Accurately operate the ticketing system to sell tickets, membership and other products, such as restaurant bookings and events

Provide ticket office services to Members and fans, while assisting and setting an example for match-day staff

Assist in the sales and delivery of Kia Oval Ground Tour products

Monitor and process general enquiries and liaise with other departments, where necessary, to solve customer queries

Assist in the management of day-to-day post and courier requirements

Print and process tickets as required by the Club

Assist in the fulfilment and delivery of the Surrey Cricket Foundation’s partnership with cricket clubs in the county

Process and compile membership packs and cards as/if required

Provide accurate reports as required, such as daily finance reports with the Accounts team

Work with the Customer Experience Manager in acquiring and reporting on customer feedback

Attend Member engagement events, such as Member Forums, when necessary.

**Important note**: The Supporter Services Executive will be required to work match-days during the season which can include weekend, evening and public holiday work.

Essential Requirements

Experience within a customer services environment

Excellent verbal and written communication skills

Computer literate and confident in MS Excel; Word, Powerpoint and Outlook.

Great team player

Motivated by a passion for quality and great customer service delivery

A “can-do”, customer-focused, proactive attitude

Desirable Attributes

Venue knowledge

Cricket knowledge

Experience in working with customer service software such as Salesforce

Experience in working in Ticketing/at Events

How To Apply

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of gender, race, disability, colour, ethnic and national origin, nationality, sexuality, marital status, responsibility for dependants, religion, trade union activity and age.



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