Global Executive Support Leader

2 weeks ago

London, United Kingdom Boston Consulting Group Full time

**WHAT YOU'LL DO**:
**Vision for Executive Support COE**

The vision for this new Executive Support Center of Excellence (COE) is to support the development of BCG’s Global Executive Support Function Strategy with the goal of delivering a world class experience to our stakeholders in an optimized way. The COE will work closely with systems, regions, and business units to provide varying levels of coordination across six key priorities:

- **Provide Global Transparency** into service offerings, ratios, and support models leveraged by local administrative teams across the firm
- **Develop a Global Shared Services/Location Optimization strategy** for Administrative Assistants (AA’s) to service our business more consistently
- **Drive a “Best-in-Class” Talent Management approach** born of best practices to drive value for both senior stakeholders (time savings, quality of service) and administrative cohort (upskilling and career progression opportunities)
- **Enable continuous improvement in quality of service across BCG **by sharing best practices, providing internal and external benchmarking, defining, and monitoring stakeholder needs and service KPIs, etc.
- **Accelerate Technology Solutions** by serving as a single point of contact for tech requirements to unlock time savings across the administrative cohort
- **Push for Increased Operational Alignment and Process Standardization** across the administrative cohort - especially across hubs

The Global Executive Support COE Leader will collaborate with other leaders in the Executive Support Function to develop a roadmap for the COE’s previously stated agenda and operations. The role will also be responsible for BCG’s Enterprise Services Executive Support team - a group of over 150+ Executive and Administrative Assistants providing support to BST and CT stakeholders in offices and businesses globally. This includes responsibility for the current operations of the Executive Support Hub in New Delhi, as well as the set up and operations of the yet-to-be established Executive Support Hub serving EMESA.

**The Global Executive Support COE Leader will**:

- Shape and drive the vision and value creation agenda for the Executive Support Function Center of Excellence (COE)
- Partnering with Executive Support leaders in the systems and businesses to optimize service offering and talent management; as well as optimize and harmonize existing digitalization, and hubbing processes
- Delivering exceptional service outcomes for the Executive Support teams under its responsibility (New Delhi, yet-to-be established European hub)
- In collaboration with local systems, drive an enhanced talent management approach for our Executive support team to increase performance and employee value proposition (EVP)
- Ideating and taking opportunities for the Executive Support COE to serve Systems and Business unit leaders
- Operationalizing ideas received from Executive Support Function leaders
- Partner with systems and business units to improve the Executive Support service experience for the leaders supported, while improving the effectiveness and efficiency of delivery.
- Responsible for the leadership and delivery of the executive support hub in New Delhi including oversight of a group of over 150 Executive and Administrative Assistants providing support to BST and CT leaders in offices and businesses globally
- Responsible for the establishment, leadership, and delivery of the yet-to-be established Administrative Assistant (AA) hub serving EMESA
- Establish and manage a global network of Executive Support leaders and managers, creating and fostering a culture of collaboration, transparency, and best practice sharing
- Define globally consistent guardrails in areas such as shared services and location strategy, technology requirements; as well as talent management and on-boarding, and service offerings for specific cohorts
- Build appropriate reporting infrastructure for the executive support function and share benchmarks across regions and business units
- Build appropriate service measurement and reporting infrastructure; and manage the costs of this team within agreed frameworks
- Establish a talent strategy, recruit and develop top talent, across current and expanded Enterprise Services Executive Support Function hubs.

**YOU'RE GOOD AT**:

- Strong collaboration and service delivery mindsets
- Operational excellence - proven track record of delivering on established services levels within target cost parameters
- Excellent BST people management skills
- Leading, motivating and developing large multidisciplinary, diverse and globally dispersed teams
- Influencing senior stakeholders
- Recognized for high quality and high impact results
- Outstanding strategic capabilities, business judgement, and value-based decision making

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
A track record of experience which demonstrates the capabilities set out as accountabilities above, pa

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