Global Delivery Lead

4 weeks ago

London, United Kingdom Informa Global Support Full time

Company Description
**Informa** is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

**Job Description**:
**Introduction**

The Global Delivery Lead is strategically and operationally accountable for the efficient day to day running of the Global Finance Centre of Excellence. Sitting as the leader of their global work stream, the position will have an active role in supporting the delivery of consistent and efficient processes across the SSCs. The position provides leadership and direction to the regional teams which includes the implementation of robust change management controls, enhancement of processes, promoting career progression and staff retention. The Finance CoE Global Delivery Lead will also take responsibility for managing our relationship with our BPO service provider, Capgemini, and for monitoring, enhancing and, where it makes sense, broadening that service.

You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties.

**Key Responsibilities**

The Global Delivery Lead is expected to assume the following key responsibilities plus any other reasonable duties as required:

- Report regularly to the Global Head of Service Delivery and Group Finance on CoE performance, KPI’s and financial performance and ensure the team complies with its overall delivery and quality metrics
- Collaborate with Global Process Owners, SSC Regional Delivery Leads and Capgemini BPO Management to manage Service Level Agreements
- Drive a culture of process excellence, compliance to Global Policies and continuous improvement
- Drive consistency of processes across locations unless legal or statutory requirement for variation
- Collaborate with Group and Divisions to identify value growth opportunities
- Ensure effective migration and integration of activities from acquired businesses
- Design and embed appropriate strategies, business plans, vision and goals for the workstream in collaboration with management and the wider business
- Ensure workstream operations are aligned to Informa’s Group Finance Policy and objectives
- Take responsibility for critical business issues involving the workstream and the actions to resolve them
- Take an active role in key projects, initiatives, acquisitions or disposals that impact your department
- Monitor Capgemini BPO performance, deal with escalated issues and hold the team and management accountable for their work across the SSCs
- Support both in-house and outsourced teams with training and development opportunities to fulfill their role responsibilities and to enhance broader team performance
- Regularly review team structure, roles and responsibilities in line with the wider SSC Target Operating Model to ensure that the right work is done by the right people in the right location. Liaise with other teams over time to broaden the work of the Finance CoE where appropriate and engage with Capgemini BPO Management where outsourcing all or part of a process is deemed the right approach, including managing and facilitating any new work transitions
- Take budgetary responsibility for the global workstream, including Capgemini BPO costs

**People Management Responsibilities**
- Inspire, motivate and lead your team to follow Company Strategy and the Shared Service Operating Model
- Ensure that appropriate People Development tools are utilised throughout your team consistently and fairly to ensure optimum performance of all colleagues concentrating on both technical and soft skill development in conjunction with local HR colleagues
- Actively engage in talent management and ensure that succession planning is utilised in the development of your team
- Ensure that planning, prioritisation and cross-training of work within the team is sufficient to maintain and improve performance metrics
- Ensure two-way communication structures are in place across the team and that messages are globally consistent whilst also actively implementing a culture of team engagement
- Ensure that recruitment needs are identified and work within the guidelines of the Global Organisation Structure
- Work closely with HR to ensure all people management processes and policies are being adhered to
- Ensure that inter-departmental relationship

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