Affordable Warmth Officer

4 months ago

Leicester, United Kingdom The Riverside Group Full time

**Job Title**:Affordable Warmth Officer

**Contract Type**:Permanent

**Salary **£29,505.97 (£32,536.45 is achieved after 12 months successful performance in the role)

**Working Hours**:35 hours per week

**Working Pattern**:Monday-Friday 9am-5pm Flexible

**Location**:Leicester hybrid

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays (Full Time Equivalent)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as a Affordable Warmth Officer
The role holder will develop and coordinate projects and initiatives to reduce fuel poverty, including building suitable links to external organisations who can provide direct support to customers with fuel poverty and fuel debt.

You will also promote energy saving solutions to customers and link in with our Asset Services team with the development of decarbonisation solutions that will assist customers in addressing fuel poverty. Promote energy efficiency to tenants and residents, liaising with repairs and development teams to highlight the value and importance of technical and cost saving measures.

**About you**

We are looking for someone with:

- Proven track record of working with customers
- Ability to build relationships at all levels
- Results focused with the ability to take ownership of tasks

**Role requires you to**:

- Work in partnership with locally based staff to promote projects and initiatives that will enable customers to tackle fuel poverty.
- Research existing initiatives and develop local-level action plans which will guide activities.
- Develop strong relationships with frontline colleagues and Tenant and Resident

Groups to coordinate Riverside’s approach to fuel poverty.
- Provide information and advice relating to affordable warmth both internally to staff and

externally to tenants and residents and local community organisations.
- Build links to external organisations and signpost customers who require support with fuel

poverty and managing fuel debt.
- Assist tenants and residents to access local sources of savings, loans, grants and other energy related support.
- Work with local organisations to develop, source funding for, and coordinate projects and initiatives aimed at reducing fuel poverty.
- Host and attend events relating to energy efficiency, fuel poverty and wider financial inclusion work.
- Collate and promote best practice in energy efficiency and liaise with marketing to promote the work of the affordable warmth team both internally and externally.
- Develop performance indicators relating to affordable warmth, and record and monitor performance data.
- Report of performance to relevant forums.
- Working to Riverside’s policies/commitments in this area of business. Attend meetings and role model our aims to reduce, reuse and recycle within the workplace. Encourage savings and efficiency.
- Attend regular meetings with other service delivery teams to discuss and assist with ongoing and new cases to ensure that our customers receive a joined-up service. Ensure that relevant referrals are made where necessary.
- Work directly with the Asset Services team to highlight the issues in properties that are directly impacting on fuel poverty to help inform future decarbonisation priorities

**Person specification**

**Knowledge, Skills and Experience**

**Essential**
- Proven track record of working with customers
- Ability to build relationships at all levels
- Results focused with the ability to take ownership of tasks
- Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business
- Knowledge and experience of all Windows based software to support business and customer focused outcomes

**Desirable**
- 5 x GCSEs or equivalent
- Ability to travel to residents homes and Riverside offices

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