Service Charge Officer

4 hours ago


Leicester, Leicester, United Kingdom PA Housing Full time
Service Charge Officer

We are seeking a highly skilled and detail-oriented Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will be responsible for managing the full Service Charge cycle, ensuring accuracy, transparency, and resident satisfaction.

Key Responsibilities:
  • Manage the Service Charge cycle, including accruals, prepayments, and finance data management.
  • Produce year-end statements for variable service charges.
  • Validate service charge actuals for each financial year.
  • Create annual budgets on a scheme-by-scheme basis using the Service Charge Management System.
  • Use analytical tools and historical data to ensure accuracy and full cost recovery.
  • Ensure all service charges are communicated clearly and transparently to residents.
  • Work with other teams to review costs, calculate year-end adjustments, collaborate with auditors, update tenant accounts, and mail information to residents.
  • Manage a portfolio of schemes, regularly visit them, and assist residents with service charge queries.
  • Support Neighbourhood Coordinators with service charge queries and work collaboratively with Housing Teams, Charge Management Teams, Estate Teams, and Home Ownership Teams to deliver a customer-focused service.
  • Ensure compliance with service charge legislation and best practices.
  • Stay up-to-date with service charge developments and ensure charges are affordable, represent value for money, and accurately reflect scheme composition.
Requirements:
  • Experience with a variety of financial and non-financial software systems.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Knowledge of service charge legislation and best practices.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative work environment.
  • Flexible working arrangements, including hybrid remote work options.


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