Service Charge Officer
2 weeks ago
We are seeking a highly skilled Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will play a critical role in managing the full service charge cycle, ensuring accuracy, transparency, and resident satisfaction.
Key Responsibilities- Year-End Statements: Produce year-end statements for variable service charges, ensuring timely and accurate delivery to residents.
- Service Charge Validation: Validate service charge actuals for each financial year, identifying and addressing any discrepancies or variances.
- Annual Budget Production: Create annual budgets on a scheme-by-scheme basis using the Service Charge Management System, ensuring alignment with company financial goals.
- Analytical Review: Utilize analytical tools and historical data to ensure accuracy and full cost recovery, providing insights to inform business decisions.
- Invoice Management: Check invoice coding and address any mispostings, ensuring seamless financial operations.
- Variance Investigation: Investigate variances in estate/block income and liaise with stakeholders on significant discrepancies, resolving issues promptly.
- Financial Reporting: Handle month-end accruals and prepayments, providing accurate and timely financial information to stakeholders.
- Customer Communication: Ensure all service charges are communicated clearly and transparently to residents, fostering trust and confidence in our services.
- Cost Review and Adjustments: Work with other teams to review costs, calculate year-end adjustments, collaborate with auditors, update tenant accounts, and mail information to residents, ensuring compliance with regulatory requirements.
- Scheme Management: Manage a portfolio of schemes, regularly visiting them and assisting residents with service charge queries, providing exceptional customer service.
- Support and Collaboration: Support Neighbourhood Coordinators with service charge queries and work collaboratively with Housing Teams, Charge Management Teams, Estate Teams, and Home Ownership Teams to deliver a customer-focused service.
- Compliance: Ensure compliance with service charge legislation and best practices, maintaining the highest standards of financial management.
- Ongoing Learning: Stay up-to-date with service charge developments and ensure charges are affordable, represent value for money, and accurately reflect scheme composition.
- New Schemes: Assist the Development Teams in setting appropriate service charges for new schemes, ensuring alignment with company financial goals.
- Legislative Knowledge: Strong understanding of rent and service charge legislation, ensuring compliance with regulatory requirements.
- Team Experience: Experience working within a high-performing team, with a proven ability to collaborate and communicate effectively.
- Deadline Management: Proven ability to meet tight deadlines and manage cyclical workloads, ensuring timely delivery of financial information.
- Software Proficiency: Experience with a variety of financial and non-financial software systems, with a strong understanding of financial management tools.
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Service Charge Officer
6 days ago
Leicester, Leicester, United Kingdom PA Housing Full timeJob Summary:We are seeking a dedicated Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will be responsible for managing the full Service Charge cycle with a focus on accuracy, transparency, and resident satisfaction.Key Responsibilities:Produce year-end statements for variable service charges.Validate service charge...
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Service Charge Officer
1 day ago
Leicester, Leicester, United Kingdom PA Housing Full timeAbout the RoleWe are seeking a highly skilled Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will play a critical role in managing the full service charge cycle, ensuring accuracy, transparency, and resident satisfaction.Key ResponsibilitiesYear-End Statements: Produce year-end statements for variable service charges,...
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Service Charge Officer
1 day ago
Leicester, Leicester, United Kingdom PA Housing Full timeAbout the RoleWe are seeking a highly skilled Service Charge Officer to join our team at PA Housing. As a Service Charge Officer, you will play a critical role in managing the full service charge cycle, ensuring accuracy, transparency, and resident satisfaction.Key ResponsibilitiesYear-End Statements: Produce year-end statements for variable service charges,...
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Service Charge Officer
2 weeks ago
Leicester, Leicester, United Kingdom PA Housing Full timeAbout the RoleWe are seeking a highly skilled Service Charge Officer to join our team at PA Housing. As a key member of our financial operations team, you will be responsible for managing the full service charge cycle with a focus on accuracy, transparency, and resident satisfaction.Key ResponsibilitiesYear-End Statements: Produce year-end statements for...
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