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Customer Service Charge Specialist
3 months ago
Are you dedicated to delivering outstanding customer support to both internal and external clients? Do you excel at breaking down intricate inquiries and conveying them in a customer-friendly manner? If you possess a meticulous attention to detail and thrive in a dynamic work environment, we want to hear from you.
We are seeking a candidate who prioritizes customer satisfaction in service delivery, demonstrates excellent communication abilities, is comfortable working with data, and enjoys collaborating with colleagues to enhance processes and procedures. As a member of our Rent & Service Charge Coordinator team, you will play a vital role in providing exceptional service to customers with inquiries about their service charges. You will work closely with a team of Rent & Service Charge Analysts and officers responsible for calculating and issuing rent and service charge demands to approximately 36,000 customers.
In your role as a Rent & Service Charge Coordinator, you will serve as the primary contact for all service charge inquiries, coordinating responses with colleagues across the organization to ensure transparency and clarity for our customers. You will lead investigations into customer queries and dissatisfaction, manage complaints, and assist with the administration of issuing Section 20 notices, as well as preparing Section 21 and 22 requests. We are committed to supporting and training individuals who align with our values and are eager to make a meaningful impact in social housing.
We are looking for a collaborative team player who can partner effectively with customers, colleagues, contractors, and stakeholders to enhance the delivery of service charges, improve process efficiency and accuracy, and elevate the overall customer experience.
The ideal candidate will possess:
- A commitment to embodying the organization's values
- Exceptional communication skills, capable of simplifying complex service charge information for customers
- A strong dedication to high-quality customer service
- A friendly and approachable demeanor
- Excellent organizational skills with the ability to manage diverse tasks
- A sharp eye for detail
- Proficiency in computer applications including Outlook, Excel, Word, and Power BI
- A proactive attitude and the ability to take initiative
- Strong numeracy skills for interpreting financial data
- Flexibility to adapt to varying roles and responsibilities as customer needs evolve
Please note: Appointment to this position will require a satisfactory Disclosure and Barring Service Check, positive references, and verification of a valid Right to Work document.
