Lettings Officer

2 weeks ago


Leicester, Leicester, United Kingdom Stonewater Full time

Job Summary:

We are seeking a skilled Lettings Officer to join our team at Stonewater. As a Lettings Officer, you will be responsible for delivering exceptional customer service and ensuring a smooth experience for our customers.

Key Responsibilities:

  • Respond to customer enquiries and resolve issues in a timely and professional manner.
  • Manage a dedicated case load and work independently to achieve targets.
  • Collaborate with the team to ensure effective communication and coordination.
  • Handle tenancy terminations, scheduling of works, contractor management, and after-care services.
  • Advertise properties, manage customer applications, and support tenancy sustainment.

Requirements:

  • Proven customer service skills and ability to work in a target-driven environment.
  • Strong administrative skills and ability to self-manage workload.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Strong IT skills and ability to use various databases and third-party interfaces.

About Us:

Stonewater is a leading provider of affordable housing. We are committed to delivering exceptional customer service and providing a positive experience for our customers.


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