Lettings Officer
2 weeks ago
Job Summary:
We are seeking a skilled Lettings Officer to join our team at Stonewater. As a Lettings Officer, you will be responsible for delivering exceptional customer service and ensuring a smooth experience for our customers.
Key Responsibilities:
- Respond to customer enquiries and resolve issues in a timely and professional manner.
- Manage a dedicated case load and work independently to achieve targets.
- Collaborate with the team to ensure effective communication and coordination.
- Handle tenancy terminations, scheduling of works, contractor management, and after-care services.
- Advertise properties, manage customer applications, and support tenancy sustainment.
Requirements:
- Proven customer service skills and ability to work in a target-driven environment.
- Strong administrative skills and ability to self-manage workload.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong IT skills and ability to use various databases and third-party interfaces.
About Us:
Stonewater is a leading provider of affordable housing. We are committed to delivering exceptional customer service and providing a positive experience for our customers.
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