Customer Service Administrator/receptionist

3 months ago


Manchester, United Kingdom LVMH Watch & Jewellery UK Full time

**We are looking for an enthusiastic individual to join our Aftersales Customer Service team as Customer Service Administrator/Receptionist**

**Full Time, 36.25 hours per week, Monday to Friday 9am - 5pm, Office Based**

**Walkden, Manchester, M28**
- **Competitive salary**:

- **25 days holiday**:

- **8% employer pension contribution**:

- **Private Healthcare**:

- **Life Cover**:

- **Access to exclusive LVMH group staff sales**

**At TAG Heuer, and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an luxury experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.**

**Duties and Responsibilities**:
**Reception**:

- Welcome customers and visitors into Reception and issue security passes
- Be responsible for opening and closing Reception at agreed times
- Perform Reception duties in an efficient, professional and courteous manner

**Customer Service Administration**:

- Carry out a detailed examination of a TAG Heuer watches to determine the repair type required
- Update the in-house systems to provide our clients with relevant information about the work that is required
- Produce and send out appropriate documentation
- Work with internal departments to obtain information to respond to client request
- Provide exceptional customer service through accurate data input and providing client information
- Work to a standard of excellence, meeting determined deadlines
- Support other areas and roles of the customer service department when required
- Undertake additional departmental duties
- Develop and maintain current product and systems knowledge
- Assist and support the development of the team and attend trainings as required

**Profile**:

- Excellent verbal and written communication skills
- Ability to prioritise and plan own workload in accordance with team goals
- Able to work at a fast pace with a high degree of accuracy and attention to detail
- Flexibility to work to changing deadlines and work as part of a team
- Demonstrate an attitude of professionalism, conscientiousness and reliability
- Appreciation of luxury customer service & brand values

**Working at LVMH**:

- LVMH is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams and encourage people of all backgrounds and abilities to apply. _
- LVMH offer and support a variety of Employee Resource Groups, including but not limited to: _**EllesVMH**_ _(community for empowering women), _**LVMHPride**_ _(community for inclusivity and awareness for our LGBTQIA+ employees), _**LEAD**_ _(community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all._

**Privacy Notice**:
**Salary**: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person



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