Customer Engagement Lead

2 months ago


Coventry, United Kingdom Orbit Group Full time

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

**The role**

Orbit are looking for an excellent communicator to join our Customer Experience team as a Customer Engagement Lead. In this role you will ensure our customers are provided with opportunities to feedback on their experiences, scrutinise our performance, influence decisions and shape recommendations for improvement on the services they receive.

**What you'll achieve**
- Design, deliver and develop innovative activities such as focus groups, webinars and surveys within our strategic offer to provide customers with an opportunity to influence our business plans based on their thoughts and feedback.
- Target underrepresented groups using innovative methods to enable us to capture a cross section of views and analyse data from individual engagement tools to ensure every opportunity to engage with customers is maximised.
- Support local engagement teams by providing training, guidance and attending local events to raise awareness of our strategic activities, and ensure compliance against regulatory standards and be aware of key changes in the wider housing sector.
- Design campaigns, promotional material and advertisements across multi-channels and develop effective communications to promote awareness of Customer Engagement activities and outcomes internally.
- Creating content for our closed Facebook group, executing and managing campaigns to build registrations, enhance visibility and increase engagement rate.
- Creating and managing supporting documentation, program schedules and project checklists.

**What you'll bring**

**Essential skills**
- Knowledge of government legislation and the regulatory framework for customer involvement, experience in facilitation also.
- Previous experience working with internal stakeholders and service users
- Excellent written and interpersonal skills
- Experience engaging with customers digitally
- Willing and able to attend or deliver evening and weekend activities on occasion and the ability to travel between Orbit offices and community based venues.

**Why Orbit?**

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

**A rewarding experience that works for you**

We strive to create an inclusive experience with benefits and well being programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

**A place to progress**

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

**A purpose to feel proud of**

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.***

**How we hire**

We aim to make our hiring process simple and fair:

- Interview(s)
- Decision and offer



  • Coventry, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...


  • Coventry, United Kingdom The Chartered Institute Of Housing Full time

    Job Advert **Job Title**: Customer lead engagement officer **Band**:6 **Salary**: £27,000 - £28,000 **Location/Base**: Hybrid - Home/CIH office **Hours**: Full time, 35 hours per week **About us** The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call...


  • Coventry, United Kingdom Unipart Logistics Full time

    **Location**: Coventry **Contract Type**: Permanent **Hours**: Full Time, 40 per week **Salary**: £100,000 per annum plus car / car allowance **Benefits**: 33 days holiday, bonus, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme. **About the Role: ** Relationships mean everything to us. We're a fast...

  • Customer Support Lead

    4 weeks ago


    Coventry, United Kingdom Bright Future Recruitment Full time

    'As an established Manager, you will already have a successful track record of leading people and will be known for engaging, motivating and leading by example. You will know the importance of creating a great working culture, not because it sounds good but because you want the best for your team. You have excellent leadership and communication skills and...


  • Coventry, United Kingdom Severn Trent Full time

    Department: Communications Salary (£): £, to £, Comms & Engagement Manager hours a day, days a year we serve million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the , brilliant team members working across our patch. Our people are what makes Severn Trent a truly...


  • Coventry, United Kingdom LloydsPharmacy Clinical Homecare Full time

    **About The Role**: LloydsPharmacy Clinical Homecare (LPCH) is seeking an experienced and passionate individual to join our team as a Customer and Patient Experience Lead. This role offers a unique opportunity to take full ownership of end-to-end customer and patient interactions, ensuring alignment with LPCH's strategic objectives and driving continuous...


  • Coventry, United Kingdom Department for Education Full time

    **Details**: **Reference number**: - 320102**Salary**: - £39,483 - £43,396**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DFE - Operations and Infrastructure Group - Operational Finance Directorate - Corporate Assurance and Academy Returns**Type of role**: - Accountancy - Administration / Corporate...


  • Coventry, United Kingdom ISS Facility Services Full time

    **Employee Engagement Officer** **Location: Warwickshire** **Hours of work: 37.5** **Contract Type: Permanent** ISS are looking for an Employee Engagement Officer to work closely with the management team to deliver quality engagement and communication on site that meets both the short and longer-term objectives of the business. You will achieve this by...


  • Coventry, United Kingdom ISS Facility Services Full time

    **Employee Engagement Officer** **Contract: Healthcare** **Location: Warwickshire** **Hours of work: 37.5** **Contract Type: Permanent** Join our team as an Employee Engagement Officer and play a pivotal role in fostering a culture of excellence and collaboration within ISS. In this position, you will work closely with the management team to deliver...


  • Coventry, United Kingdom Coventry and Warwickshire Chamber Training Full time

    Coventry & Warwickshire Chamber of Commerce Training is a leading provider of training and development, including apprenticeships, as well as business to business courses. As a Business Engagement Advisor you will support the Business Development Manager with sales and employer engagement activities to optimise any opportunity to both retain and gain new...

  • Engagement Officer

    4 days ago


    Coventry, United Kingdom Coventry University Full time

    **Coventry Based** Coventry University Group is a global education group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them. We do not stand still - innovation is part of the DNA here...

  • Customer Call Centre

    10 hours ago


    Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than , people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve...

  • Engagement Officer

    1 month ago


    Coventry, United Kingdom Penna for Coventry University Full time

    **Engagement Officer** **Salary: £29,083.00 - £40,968.00 per annum** **Division, Department CU Corporate Services Limited (CUCS), CUCS Enhancing Futures** **Contract: Permanent, Full Time** **Location: Coventry** **Job Reference: 1548** **Our Mission** Coventry University Group is a global education group with a mission of Creating Better Futures....


  • Coventry, United Kingdom Jaguar Land Rover Full time

    Coventry In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our...


  • Coventry, United Kingdom Jaguar Land Rover Full time

    Coventry In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our...


  • Coventry, United Kingdom ISS Facility Services UK Full time

    Job Description Join our team as an Employee Engagement Officer and play a pivotal role in fostering a culture of excellence and collaboration within ISS. In this position, you will work closely with the management team to deliver quality engagement and communication strategies that align with both short and long-term business objectives. Your primary...


  • Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...


  • Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...


  • Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than , people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve...


  • Coventry, United Kingdom Orbit Group Full time

    As one of the UK’s largest housing groups and a leading developer of affordable housing, we believe everyone is entitled to a good home they can afford, in a place they are proud to live. Today, over , people live in an Orbit home and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. We are proud to...