Customer Support Lead

6 months ago

Coventry, United Kingdom Bright Future Recruitment Full time

'As an established Manager, you will already have a successful track record of leading people and will be known for engaging, motivating and leading by example. You will know the importance of creating a great working culture, not because it sounds good but because you want the best for your team. You have excellent leadership and communication skills and are an innovative thinker, willing to try new approaches and someone who constantly strives to do better. You will have previous experience in a technical environment.

The overall focus of this role is to ensure the delivery on key company KPI’s whilst ensuring the customer journey is effortless and of the highest standard.

KNOWLEDGE, SKILLS AND EXPERIENCE Required:

- Leadership experience with a confident attitude
- Process improvement, coaching and developing people
- Effective and confident in communicating and building relationships at all levels - internaland external stakeholders
- Great problem-solving skills
- Possess high attention to detail
- Educational qualifications to support the ability to analyse data
- Excellent written and verbal interpersonal skills with the ability to communicate effectively atall levels of organisation; both internally and with customers
- At least 2 years of experience in a customer service senior role in a busy B2C environment
- A hunger and excitement to work for a fast-growing business
- An interest in automated service solutions: AI / Chatbot
- Experience in an engineering/technology led organisation
- A willingness to roll-up sleeves, be flexible, and take responsibility Personal qualities:

- A clear and effective communicator
- Charismatic with a sense of fun
- Desire to succeed and deliver exceptional output
- People driven and results orientated
- Confident with a strong self-belief and a positive attitude
- You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do
- You love rolling up your sleeves to get it done

*

**Salary**: £28,000.00-£31,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 4 years (required)

Work Location: In person

Reference ID: CSL5

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