Customer Support Representative
5 months ago
DDM provides award-winning, world-leading digital health interventions (i.e digital health programmes) that have peer-reviewed, published health outcomes. Our health interventions, like the Low Carb Program, have been featured in the New Scientist, The Times, Daily Mail, and BBC with thousands of people placing their type 2 diabetes into remission.
REQUIRED EXPERIENCE:
- Excellent written and verbal communication channels
- 1-3 years experience working in customer care
- Strong problem-solving skills and experience in successful troubleshooting situations
Familiarity with CRM systems and practices
- Able to create and follow detailed process flowcharts in an organised manner
- Experience with Zendesk is beneficial
DESIRED EXPERIENCE:
- Graduated/studying for a degree in a Health Science course
- An interest in behaviour change, health and wellbeing
- Passionate about public health and improving the wellbeing of individuals
RESPONSIBILITIES:
- Working as part of the customer support team in all aspects of the customer service experience
- Responding to incoming queries and problems via Zendesk, social media, forums and telephone
- Working closely with our team of Health Coaches to support the onboarding of service users onto our platforms and offer lifestyle support where required
- Working as part of the customer support team to troubleshoot processes and procedures and make improvements to customer service quality
- Create a responsive and positive brand image for our community
- Build a friendly repetiteur with new customers and stakeholders
- Provide accurate, valid, and complete information to pass back to the technical
team to flag any bugs
- Help DDM to track customer trends and collect feedback
CANDIDATE QUALITIES:
You will be self-motivated, confident working within a young, dynamic team innovating the future of health. We look for a great team fit and aptitude. As a young company, we want ambitious people who can flex and adapt to new roles, challenges, and opportunities as the organisation grows.
**Job Types**: Part-time, Permanent
**Salary**: £18,386.00-£24,676.00 per year
**Benefits**:
- Casual dress
- Flexitime
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
- No weekends
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Coventry CV4 7EZ
-
Customer Support Representative
4 days ago
Coventry, Coventry, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly skilled Customer Support Representative to join our team in Coventry City Centre. As a key member of our Operations department, you will be responsible for delivering exceptional customer service and support.The successful candidate will have excellent communication skills, a passion for helping others, and a strong...
-
Customer Support Representative
2 weeks ago
Coventry, Coventry, United Kingdom MSX International Full timeEmpowering Customer ExperiencesWe are seeking a skilled Customer Support Representative to join our team at MSX International. As a key member of our Client Relationship Centre, you will play a vital role in delivering exceptional customer experiences across multiple channels, including Chat and Social Media.About the RoleIn this dynamic and fast-paced...
-
IT Customer Support Representative X 2
5 months ago
Coventry, United Kingdom The Future Works Full time**England, West Midlands, Coventry - £23,000 - £30,000 per annum****: Posted: 04/12/23 Description: We are pleased to assist our client with their recruitment for two I.T. Customer Support Representatives. Seeking dedicated and empathetic Customer Support Representatives to join a growing team. This individual will be responsible for providing...
-
Customer Service Representative
4 weeks ago
Coventry, Coventry, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience in customer service or retail is...
-
Customer Account Representative
5 months ago
Coventry, United Kingdom Parker Hannifin Corporation Full time**Responsibilities** **Role Summary** As a Customer Account Representative at Parker Meggitt, you’ll be first point of contact for many if our customers, where you will be responsible for delivering a world-class service. In this role you will support the business by responding to customer enquiries, updating business systems, collaborating internally to...
-
Customer Service Representative
1 month ago
Coventry, Coventry, United Kingdom Octopus Energy Full timeWe're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our Operations team, you'll be at the forefront of delivering exceptional customer experiences.As a Customer Service Representative, you'll be responsible for handling customer inquiries and providing support via phone and email. You'll work...
-
Customer Service Representative
3 weeks ago
Coventry, United Kingdom CV-Library Full timePosition: Customer Service Representative Location: Coventry Salary: £25,000 - £26,500 per annum (DOE) Employment Type: Permanent, Full-Time About the Role: Our client, a well-established company known for their commitment to customer satisfaction, is looking for a dedicated Customer Service Representative. This role is ideal for a friendly,...
-
Customer Service Representative
4 weeks ago
Coventry, Coventry, United Kingdom AF Blakemore & Son Ltd Full timeCustomer Service Representative Job OpportunityConvenience Store Assistant RoleWe are seeking an experienced and enthusiastic Customer Service Representative to join our team at SPAR. As a Customer Service Representative, you will be responsible for providing exceptional customer service and assisting with the smooth operation of our convenience store.Key...
-
Customer Service Representative
4 weeks ago
Coventry, Coventry, United Kingdom Travelex Full timeCustomer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with all their travel money needs, and offering great rates.Key...
-
Customer Service Representative
5 months ago
Coventry, United Kingdom AXO Student Living Full timeAXO Student Living is a student accommodation provider committed to providing students worldwide with much more than just a room. We aim to give our residents a unique living experience to enhance their academic journey and ensure that their time at university is packed full of great experiences and amazing friendships whilst enjoying our wonderful, secure...
-
Customer Service Representative
4 weeks ago
Coventry, Coventry, United Kingdom West Midlands Combined Authority Full timeWe are seeking a skilled Customer Service Representative to join our team at Coventry Bus Station. As a key member of our operational team, you will be responsible for delivering exceptional customer service and providing ticketing, travel, and journey solutions to our customers.The ideal candidate will have experience of delivering exceptional service in a...
-
Customer Service Representative
5 months ago
Coventry, United Kingdom AXO Student Living Full time**Job Summary/Goal**: As a customer service representative you will be supporting customers by providing helpful information, answering questions, and responding to complaints. You are the front line of support for our clients and customers and you will help us in ensuring that customers are satisfied with our products, services, and features. **Working...
-
Customer Service Representative
2 days ago
Coventry, Coventry, United Kingdom Freejobquotes.co. Full timeFreejobquotes.co is a market leader in the retail industry, offering a full-time sales opportunity for motivated individuals. As a Customer Service Representative, you will be responsible for providing first-class customer service and supporting the sales team in achieving sales targets.About UsWe are committed to delivering exceptional customer satisfaction...
-
Customer Service Representative
4 weeks ago
Coventry, Coventry, United Kingdom MSX INTERNATIONAL Full timeCustomer Service RepresentativeUp to £28,000Hybrid - 40 hours per week6-month fixed contractMSX International is seeking a skilled Customer Service Representativeto join our teamAt MSX, we empower movers and makers to thrive in an ever-changing world by harnessing our expertise and creativity to deliver exceptional service powered by technology and...
-
Customer Service Representative
1 week ago
Coventry, Coventry, United Kingdom NEXT Full timeJob SummaryWe are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring that customers have an outstanding shopping experience.
-
Customer Service Representative
1 month ago
Coventry, Coventry, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Coventry is looking for motivated individuals to fill Customer Service Representative roles. As a valued member of our team, you'll engage with customers, participate in operational tasks, and collaborate with colleagues to drive success.Key Responsibilities:Deliver exceptional customer service and support.Contribute to all aspects of...
-
Customer Service Representative
3 weeks ago
Coventry, Coventry, United Kingdom AF Blakemore & Son Ltd Full timeCustomer Service Representative OpportunityMin 16 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings & weekends.We are seeking a Customer Service Representative to join our team at SPAR. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive...
-
Customer Service Representative
4 weeks ago
Coventry, Coventry, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Coventry, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information about our products and services, and resolving customer issues efficiently.Key...
-
Customer Service Representative
5 months ago
Coventry, United Kingdom DCG Logistics Full timeDCG Logistics UK LTD are an international freight forwarder with depots in Coventry, Chelmsford, Witham, and Dartford. With the expansion of our business, we are seeking a dynamic and motivated Entry-Level Customer Service Representative to join our team. This role offers an excellent opportunity for recent graduates to gain valuable experience in the...
-
Customer Service Representative
1 week ago
Coventry, Coventry, United Kingdom Microlise Full timeUnlock a Rewarding Career at MicroliseWe are seeking a highly skilled Customer Service Representative to join our team in Coventry, United Kingdom. As a Customer Support Advisor, you will be responsible for delivering exceptional customer experiences and providing comprehensive support to our clients.About the Role:Provide top-notch customer service and...