Regional Engagement Coordinator

2 days ago


Coventry, Coventry, United Kingdom 24-7 Recruitment Services Full time

24-7 Recruitment Services is proud to partner with a leading National Parcel Delivery Network to fill Regional Courier Engagement Coordinator positions across the UK.

Key Responsibilities:
  • Courier Engagement & Support:
    • Act as the primary point of contact for new couriers, identifying pain points, resolving issues, and fostering a supportive environment that encourages commitment and high performance.
  • Courier Check-Ins:
    • Manage the briefing and debriefing processes at key intervals, with check-in calls on Day 1, Week 1, and Month 1. Analyze insights from these sessions to identify challenges and drive improvements in courier engagement.
  • Operational Feedback & Solutions:
    • Collaborate with local operational teams to address issues raised by couriers, developing practical solutions that enhance courier satisfaction and boost overall service quality.
  • Process Review & Analysis:
    • Review feedback gathered during training and onboarding to identify opportunities for improvement, ensuring continuous development of courier retention strategies.
Requirements:
  • Experience:
    • Previous experience in customer service or administration, either face-to-face or via telephone.
    • Strong interpersonal skills, with the ability to build positive relationships and resolve issues effectively.
  • Additional Skills:
    • Excellent communication and organisational abilities.
    • A proactive, problem-solving mindset with a passion for improving processes and outcomes.

This role offers a unique opportunity to make a real impact in a fast-paced industry. If you're a skilled communicator with a passion for problem-solving, apply today.



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