Regional Courier Engagement Specialist
4 weeks ago
24-7 Recruitment Services is seeking a skilled Regional Courier Engagement Specialist to support the 'Courier First' recruitment and retention strategy.
Key Responsibilities:- Courier Engagement: Serve as the primary point of contact for new couriers, identifying pain points, resolving issues, and fostering a supportive environment that encourages commitment and high performance.
- Courier Check-Ins: Manage the briefing and debriefing processes at key intervals, with check-in calls on designated days. Use insights from these sessions to identify challenges and drive improvements in courier engagement.
- Operational Feedback & Solutions: Collaborate with local operational teams to address issues raised by couriers, helping develop practical solutions that enhance courier satisfaction and boost overall service quality.
- Process Review & Analysis: Review feedback gathered during training and onboarding to identify opportunities for improvement, ensuring continuous development of courier retention strategies.
- Experience: Previous experience in customer service or administration, either face-to-face or via telephone.
- Skills: Excellent communication and organisational abilities, a proactive, problem-solving mindset with a passion for improving processes and outcomes.
This is an exciting opportunity to make a real impact in a fast-paced industry. If you're ready to help shape the future of courier engagement, apply today.
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